IT Technician Analyst

Copeland; Ramos Arizpe; On-site; MXN 180,000 - 360,000; Full time

Job summary

Copeland is seeking an IT Technician – Analyst to support and maintain the manufacturing IT infrastructure. You will troubleshoot hardware, software, and network issues and help integrate IT with production equipment to improve plant reliability.

The role covers MES/ERP interfaces, SCADA, and office IT, with on-site work in the manufacturing environment. Collaboration with IT, engineering, and operations is essential.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2 years of IT support experience, preferably in a manufacturing or industrial environment.
• Strong knowledge of Windows operating systems, Office 365, and Active Directory.
• Experience with ERP/MES systems, industrial PCs, and production IT hardware.
• Familiarity with networking concepts (TCP/IP, VLANs, industrial Ethernet, firewalls).
• Hands-on experience with handheld scanners, label printers, and production-related IT devices.
• Strong troubleshooting skills and ability to work under pressure in a production-critical environment.
• Good communication skills and ability to work with cross-functional teams (IT, Engineering, Operations).

Responsibilities

• Provide first and second-level IT support for hardware, software, and network issues across manufacturing and office environments.
• Troubleshoot and resolve issues with end-user devices, including PCs, IPCs, tablets, handheld scanners, printers, and labelers.
• Support and maintain manufacturing-specific applications (MES, ERP interfaces, SCADA, production monitoring systems).
• Assist in installing, configuring, and maintaining PCs, servers, industrial switches, and shop floor IT equipment.
• Manage user accounts, access control, and security compliance (Active Directory, ERP systems).
• Monitor uptime of IT infrastructure supporting automated lines.
• Collaborate with engineering and operations teams to integrate IT systems with production machinery.
• Maintain backups and recovery procedures for production systems.

Skills

Windows OS

Office 365

Active Directory

IT support

Troubleshooting

Networking

Cross-functional teams

Handheld scanners

Production IT devices

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

ERP/MES systems

SCADA

IPCs

Industrial servers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

Job Title: IT Technician – Analyst

Position Overview

The IT Technician supports and maintains the technology infrastructure within the manufacturing environment, ensuring systems, networks, and devices operate efficiently to minimize downtime in production. This role provides hands-on technical support for shop floor systems, production equipment integration, and office IT resources, contributing to overall plant reliability and productivity.

Key Responsibilities

Technical Support & Maintenance

• Provide first and second-level IT support for hardware, software, and network issues across manufacturing and office environments.
• Troubleshoot and resolve issues with end-user devices, including PCs, industrial PCs (IPCs), tablets, handheld scanners, printers, and labelers.
• Support and maintain manufacturing-specific applications (MES, ERP interfaces, SCADA, production monitoring systems).
• Assist in installing, configuring, and maintaining PCs, servers, industrial switches, and shop floor IT equipment.
• Manage user accounts, access control, and security compliance (Active Directory, , ERP systems).

Manufacturing Systems Support

• Support production line IT devices such as barcode/RFID scanners, HMIs, vision systems, and quality control equipment.
• Monitor and ensure uptime of IT infrastructure supporting automated lines.
• Collaborate with engineering and operations teams to integrate IT systems with production machinery.
• Maintain backups and recovery procedures for production systems.

Networking & Infrastructure

• Assist with the setup, maintenance, and troubleshooting of plant networks (fiber/copper, industrial switches, VLANs).
• Support wireless connectivity for mobile and handheld devices used in production.
• Maintain server rooms, UPS systems, and network closets in compliance with IT standards.

Cybersecurity & Compliance

• Ensure compliance with IT security policies and industry standard.
• Apply security patches, updates, and antivirus management on production systems.
• Report and elevate cybersecurity incidents.

Qualifications & Skills

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2 years of IT support experience, preferably in a manufacturing or industrial environment.
• Strong knowledge of Windows operating systems, Office 365, and Active Directory.
• Experience with ERP/MES systems, industrial PCs, and production IT hardware.
• Familiarity with networking concepts (TCP/IP, VLANs, industrial Ethernet, firewalls).
• Hands-on experience with handheld scanners, label printers, and production-related IT devices.
• Strong troubleshooting skills and ability to work under pressure in a production-critical environment.
• Good communication skills and ability to work with cross-functional teams (IT, Engineering, Operations).

Working Conditions

• On-site position within the manufacturing plant.
• May require off-shift or weekend support depending on production schedules.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.