Industrial IT Technician & Systems Specialist

Copeland; Arteaga; On-site; MXN 240,000 - 420,000; Full time

Job summary

Copeland, a global climate technologies company, is seeking an IT Technician – Analyst to maintain and support the manufacturing IT infrastructure. You will tackle hardware, software, network issues, and ensure production systems like MES, ERP interfaces, and SCADA stay reliable.

You will install and configure PCs, servers, and shop floor IT equipment, manage Active Directory and security, and collaborate with IT, Engineering, and Operations to minimize downtime and boost plant productivity.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2 years of IT support experience, preferably in a manufacturing or industrial environment.
• Strong knowledge of Windows operating systems, Office 365, and Active Directory.
• Experience with ERP/MES systems, industrial PCs, and production IT hardware.
• Familiarity with networking concepts (TCP/IP, VLANs, industrial Ethernet, firewalls).
• Hands‑on experience with handheld scanners, label printers, and production‑related IT devices.
• Strong troubleshooting skills and ability to work under pressure in a production‑critical environment.
• Good communication skills and ability to work with cross‑functional teams (IT, Engineering, Operations).

Responsibilities

• Provide first and second-level IT support for hardware, software, and network issues across manufacturing and office environments.
• Troubleshoot and resolve issues with end-user devices, including PCs, IPCs, tablets, handheld scanners, printers, and labelers.
• Support and maintain manufacturing applications (MES, ERP interfaces, SCADA, production monitoring systems).
• Assist in installing, configuring, and maintaining PCs, servers, industrial switches, and shop floor IT equipment.
• Manage user accounts, access control, and security compliance (Active Directory, ERP systems).
• Support production line IT devices such as barcode/RFID scanners, HMIs, vision systems, and quality control equipment.
• Monitor uptime of IT infrastructure supporting automated lines.
• Collaborate with engineering and operations teams to integrate IT systems with production machinery.

Skills

Windows OS

Active Directory

Office 365

Networking basics

Troubleshooting

Cross-functional teamwork

Education

Associate/Bachelor's IT degree

Tools

ERP/MES systems

Industrial PCs

SCADA

Production IT hardware

Job description

Copeland, a global climate technologies company, is seeking an IT Technician – Analyst to maintain and support the manufacturing IT infrastructure. You will tackle hardware, software, network issues, and ensure production systems like MES, ERP interfaces, and SCADA stay reliable.

You will install and configure PCs, servers, and shop floor IT equipment, manage Active Directory and security, and collaborate with IT, Engineering, and Operations to minimize downtime and boost plant productivity.