On-Site Order Management & Customer Support Lead

Importante empresa del Sector; San Pedro Garza García; On-site; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits above law

Professional development opportunities

International work environment

Long-term career growth

Job summary

Importante entreprise del Sector is seeking a Customer Service & Order Management Specialist to join our team in Apodaca, Nuevo León.

This on-site role coordinates with customers, sales, warehouse, logistics, operations and finance to ensure accurate order processing, on-time shipments, and an exceptional customer experience. The ideal candidate will have 5+ years in customer service, order management or related functions, experience with ERP systems, and advanced English.

Qualifications

• Bachelor's Degree in Business Administration, Engineering, International Business, Supply Chain, or related field.
• 5+ years of experience in Customer Service, Order Management, Sales Support, or related functions.
• Experience in manufacturing or industrial environments.
• Advanced proficiency in Microsoft Office applications.
• Experience with ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
• Advanced English communication skills (written and verbal).

Responsibilities

• Manage customer orders from receipt through delivery.
• Enter and maintain customer purchase orders within the ERP system.
• Provide timely support and communication to customers regarding order status, deliveries, and inquiries.
• Coordinate with logistics, warehouse, and internal teams to ensure on-time shipment execution.
• Resolve order, inventory, and shipment-related issues.
• Monitor customer requirements and ensure service level expectations are met.
• Maintain accurate customer records and order documentation.
• Support inventory monitoring, reporting, and operational follow-up activities.
• Collaborate with finance, operations, and sales teams to support business objectives.
• Promote a customer-focused approach across all interactions.

Skills

Customer service

Order management

Shipment coordination

Communication

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Bachelor's Degree in International Business

Bachelor's Degree in Supply Chain

Tools

SAP

Oracle

JD Edwards

Job description

Importante entreprise del Sector is seeking a Customer Service & Order Management Specialist to join our team in Apodaca, Nuevo León.

This on-site role coordinates with customers, sales, warehouse, logistics, operations and finance to ensure accurate order processing, on-time shipments, and an exceptional customer experience. The ideal candidate will have 5+ years in customer service, order management or related functions, experience with ERP systems, and advanced English.