Senior Customer Service & Order Fulfillment Lead

Smiths Group; Tlalnepantla; Presencial; MXN 334.800 - 502.200; Jornada completa

Descripción de la vacante

Smiths Group in Tlalnepantla, Estado de México is seeking a Customer Service Representative (CSR) II to manage materials and information to ensure high levels of customer service. The role involves coordinating reviews of customer orders, maximizing delivery integrity, and training others as necessary.

The ideal candidate should have a Bachelor's degree in Mechanical, Industrial, or Chemical Engineering, and possess strong ERP experience alongside intermediate skills in Microsoft Office. We value diversity and inclusion and encourage all qualified applicants to apply.

Formación

• Intermediate level skills with Microsoft Office products.
• Ability to read blueprints and identify product lines.
• Experience in planning, materials, and scheduling.

Responsabilidades

• Coordinate the flow of materials and information to ensure customer satisfaction.
• Expedite work in progress materials to meet customer demand.
• Generate quotes and assist with customer invoicing.

Conocimientos

ERP system experience

Microsoft Office products

Strong verbal and written skills

Problem-solving skills

Organizational skills

Educación

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Chemical Engineering, Business Administration, or Foreign Trade

Descripción del empleo

Smiths Group in Tlalnepantla, Estado de México is seeking a Customer Service Representative (CSR) II to manage materials and information to ensure high levels of customer service. The role involves coordinating reviews of customer orders, maximizing delivery integrity, and training others as necessary.

The ideal candidate should have a Bachelor's degree in Mechanical, Industrial, or Chemical Engineering, and possess strong ERP experience alongside intermediate skills in Microsoft Office. We value diversity and inclusion and encourage all qualified applicants to apply.