Manager Business Development Aftersales

BMW Group; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

BMW Group in Mexico seeks a Customer Experience Manager to lead the strategic vision and growth of our Customer Support operations across Latin America. You will empower a talented team, optimize our dealer and importer network, and drive innovative commercial strategies for our vehicle lineup, accessories, and digital services.

If you are a visionary leader passionate about transformation, market expansion, and delivering premium experiences across dynamic markets like Mexico, Brazil, and

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• Master’s degree or MBA preferred.
• Minimum of 7 years of experience in business development, sales or a related.
• Proven leadership experience, with a track record of successfully managing teams and driving results in a dynamic environment.
• Strong digital and technical skills, familiarity with e-commerce, customer experience, and digital transformation initiatives.
• Proficiency in both English and Spanish, with strong verbal and written communication skills.

Responsibilities

• Conduct comprehensive market research to identify growth opportunities and competitive advantages.
• Analyze performance metrics to evaluate the effectiveness of business development initiatives.
• Identify areas for continuous improvement and implement best practices to enhance operational performance.
• Foster a culture of continuous improvement by encouraging team members to contribute innovative solutions and embrace change.
• Responsible for the definition of the Customer Support strategy, the strategic initiatives and measures of the market.

Skills

Leadership

Market analysis

Digital skills

Bilingual EN/ES

Education

Bachelor's degree in Business Administration, Marketing or related field

Master’s degree or MBA

Job description

Manager Business Development Aftersales

HAPPY CUSTOMERS MAKE EVERYONE’S DAY.

SHARE YOUR PASSION.

At BMW, our dedicated customer service teams always go the extra mile, proactively meeting people’s needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you’re passionate about helping others or finding elegant solutions to complex problems, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.

MANAGER BUSINESS DEVELOPMENT AFTERSALES

BMW MEXICO

As a Customer Experience Manager at BMW Group, you will lead the strategic vision and growth of our Customer Support operations across Latin America. In this key leadership role, you will empower a talented team, optimize our extensive dealer and importer network, and drive innovative commercial strategies for our vehicle lineup, accessories, and digital services. If you are a visionary leader passionate about transformation, market expansion, and delivering premium experiences across dynamic markets like Mexico, Brazil, and Argentina, this is your opportunity to make a lasting impact.

WHAT AWAITS YOU?

Conduct comprehensive market research and analysisto identify growth opportunities and competitive advantages.

Analyze performance metrics to evaluate the effectiveness of business development initiatives.

Identify areas for continuous improvement and implement best practices to enhance operational performance.

• Foster a culture of continuous improvement by encouraging team members to contribute innovative solutions and embrace change.
• Responsible for the definition of the Customer Support strategy, the strategic initiatives and measures of the market.

WHAT SHOUL YOU BRING ALONG?

Bachelor's degree in Business Administration, Marketing or a related; Master’s degree or MBA is preferred.

• A minimum of 7 years of experience in business development, sales or a related.
• Proven leadership experience, with a track record of successfully managing teams and driving results in a dynamic environment.
• Strong digital and technical skills, familiarity with e-commerce, customer experience, and digital transformation initiatives.
• Proficiency in both English and Spanish, with strong verbal and written communication skills.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.