Aftersales Growth & CX Manager - LATAM

BMW Group; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

BMW Group in Mexico seeks a Customer Experience Manager to lead the strategic vision and growth of our Customer Support operations across Latin America. You will empower a talented team, optimize our dealer and importer network, and drive innovative commercial strategies for our vehicle lineup, accessories, and digital services.

If you are a visionary leader passionate about transformation, market expansion, and delivering premium experiences across dynamic markets like Mexico, Brazil, and

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• Master’s degree or MBA preferred.
• Minimum of 7 years of experience in business development, sales or a related.
• Proven leadership experience, with a track record of successfully managing teams and driving results in a dynamic environment.
• Strong digital and technical skills, familiarity with e-commerce, customer experience, and digital transformation initiatives.
• Proficiency in both English and Spanish, with strong verbal and written communication skills.

Responsibilities

• Conduct comprehensive market research to identify growth opportunities and competitive advantages.
• Analyze performance metrics to evaluate the effectiveness of business development initiatives.
• Identify areas for continuous improvement and implement best practices to enhance operational performance.
• Foster a culture of continuous improvement by encouraging team members to contribute innovative solutions and embrace change.
• Responsible for the definition of the Customer Support strategy, the strategic initiatives and measures of the market.

Skills

Leadership

Market analysis

Digital skills

Bilingual EN/ES

Education

Bachelor's degree in Business Administration, Marketing or related field

Master’s degree or MBA

Job description

BMW Group in Mexico seeks a Customer Experience Manager to lead the strategic vision and growth of our Customer Support operations across Latin America. You will empower a talented team, optimize our dealer and importer network, and drive innovative commercial strategies for our vehicle lineup, accessories, and digital services.

If you are a visionary leader passionate about transformation, market expansion, and delivering premium experiences across dynamic markets like Mexico, Brazil, and