Luxury Resort Entertainment Supervisor

Sls Cancun; Isla Mujeres; Vor Ort; MXN 600.000 - 900.000; Vollzeit

Zusammenfassung

SLS Cancun is seeking an Assistant Entertainment Manager to lead and elevate the luxury entertainment program at our Isla Mujeres resort. You will oversee daily operations, develop engaging activities, and ensure service excellence across all events and guest interactions.

You will mentor the entertainment team, coordinate cross-department efforts, and uphold brand standards, safety, and quality, contributing to unforgettable guest experiences in a premier setting.

Qualifikationen

• Bachelor’s degree in Hospitality Management or related field.
• Previous supervisory or coordination experience in entertainment, recreation, events, or guest experiences.
• Demonstrated experience leading operational teams and coordinating activities for diverse guest profiles in luxury settings.
• Knowledge of entertainment programming, event production, logistics, and vendor coordination.
• Understanding of luxury service standards and hotel quality assessment frameworks.
• Advanced English proficiency.
• Flexibility to work varied schedules, including evenings, weekends, holidays, and special events.

Aufgaben

• Oversee daily entertainment operations, ensuring activities run on schedule and meet standards.
• Develop and coordinate engaging recreational, social, and lifestyle activities to boost guest satisfaction.
• Coordinate live performances, themed activities, and events with professional execution.
• Supervise and coach the entertainment team, fostering accountability and high performance.
• Ensure warm, personalized guest interactions with proactive service and attention to detail.
• Implement service standards and procedures, identifying areas for improvement across entertainment touchpoints.
• Collaborate with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments for seamless guest experiences.
• Monitor expenses, supplies, equipment, and resources to support budget compliance.
• Ensure activities follow safety protocols and protection standards for guests and staff.
• Track KPIs such as guest participation, satisfaction, feedback, schedule compliance, and team productivity.
• Address operational challenges and guest concerns promptly with a solution-focused approach.
• Suggest new entertainment concepts aligned with luxury hospitality trends and the SLS brand.

Kenntnisse

Leadership

Guest experience

Team development

Event planning

Communication

Budgeting

Ausbildung

Bachelor’s degree in Hospitality Management

Jobbeschreibung

SLS Cancun is seeking an Assistant Entertainment Manager to lead and elevate the luxury entertainment program at our Isla Mujeres resort. You will oversee daily operations, develop engaging activities, and ensure service excellence across all events and guest interactions.

You will mentor the entertainment team, coordinate cross-department efforts, and uphold brand standards, safety, and quality, contributing to unforgettable guest experiences in a premier setting.