Assistant Entertainment Manager

Sls; Isla Mujeres; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

SLS is seeking an Assistant Entertainment Manager to lead the guest-facing entertainment experience at our luxury resort in Isla Mujeres, Quintana Roo. You will supervise the entertainment team, coordinate live performances, and design engaging activities that reflect the SLS brand and high service standards.

In this role you will partner with multiple departments to deliver seamless experiences while upholding safety and quality guidelines.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Experience supervising entertainment teams or departments.
• Knowledge of entertainment programming, events, and vendor coordination.
• Advanced English proficiency.
• Flexible to work evenings, weekends, holidays and events.

Responsibilities

• Oversee daily entertainment operations and ensure timely delivery.
• Develop engaging recreational and lifestyle activities for guests.
• Coordinate live performances, themes, and special events.
• Coach and develop the entertainment team to high performance.
• Ensure personalized guest interactions and proactive service.
• Implement service standards and SOPs across entertainment touchpoints.
• Collaborate with F&B, Front Office, Guest Experience, Security, Marketing.
• Monitor expenses and resources to support budget compliance.
• Enforce safety protocols and guest/colleague protection standards.
• Track KPIs such as participation and satisfaction.
• Address guest concerns promptly with a solution-oriented approach.
• Suggest new entertainment concepts aligned with luxury trends.

Skills

Leadership

Guest experience

English: Advanced

Entertainment management

Event coordination

Education

Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or a related field

Job description

Job Description

We are seeking an Assistant Entertainment Manager with strong leadership skills, a creative mindset, and a passion for luxury hospitality. The ideal candidate will oversee engaging guest experiences, develop high-performing teams, and ensure that every activity reflects the distinctive personality and service excellence of the SLS brand.

he Assistant Entertainment Manager supports the daily operations of the Entertainment Department, ensuring the effective planning, coordination, and execution of recreational activities, guest experiences, live entertainment, and special events.

This role helps maintain the highest standards of service, quality, safety, and brand presentation while fostering a culture of personalized hospitality, attention to detail, anticipation of guest needs, and continuous improvement.

The position also supports alignment with applicable service excellence principles and quality standards associated with Leading Quality Assurance (LQA), Forbes Travel Guide, and AAA, in accordance with the resort’s internal procedures and applicable assessment criteria.

Key Responsibilities

• Oversee daily entertainment operations, ensuring activities are delivered efficiently, punctually, and in accordance with established schedules and operational procedures.
• Develop and coordinate engaging recreational, social, and lifestyle activities that enhance guest satisfaction, encourage participation, and create meaningful connections with the resort.
• Coordinate live performances, themed activities, special events, and entertainment experiences, ensuring professional presentation and seamless execution.
• Supervise, coach, motivate, and develop the entertainment team, fostering accountability, collaboration, service excellence, and high performance.
• Ensure warm, personalized, and timely guest interactions, emphasizing attention to detail, professional communication, proactive service, and anticipation of guest needs.
• Implement and monitor applicable service standards and operating procedures, identify areas for improvement, and support consistent execution across all entertainment touchpoints.
• Partner with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments to deliver seamless, integrated guest experiences.
• Monitor operational expenses, supplies, equipment, and departmental resources, supporting budget compliance and cost-effective operations.
• Ensure activities are conducted in accordance with established safety protocols, risk prevention procedures, and guest and colleague protection standards.
• Track key performance indicators, including guest participation, satisfaction, feedback, schedule compliance, and team productivity.
• Address operational challenges and guest concerns promptly, discreetly, and professionally, with a solution-oriented approach.
• Recommend new entertainment concepts and experiences aligned with luxury hospitality trends, guest preferences, and the distinctive identity of the SLS brand.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or a related field preferred.
• Previous supervisory or coordination experience in entertainment, recreation, events, or guest experiences, preferably within luxury hotels or upscale resorts.
• Demonstrated experience leading operational teams and coordinating activities for diverse guest profiles and high-volume environments.
• Knowledge of entertainment programming, event production, logistics, and vendor coordination.
• Understanding of luxury service standards and hotel quality assessment frameworks.
• Advanced English proficiency
• Flexibility to work varied schedules, including evenings, weekends, holidays, and special events.

Additional Information

• The opportunity to join a fast-growing, innovative global hospitality group committed not only to building new hotels, but to creating a truly global brand.

• The freedom to challenge the status quo and work in an environment that is both creative and rewarding.

• The chance to be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new destinations with every opportunity.

• A competitive compensation package and plenty of opportunities for professional growth and development.