Assistant Luxury Entertainment Manager — Guest Experiences

Sls; Isla Mujeres; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

SLS is seeking an Assistant Entertainment Manager to lead the guest-facing entertainment experience at our luxury resort in Isla Mujeres, Quintana Roo. You will supervise the entertainment team, coordinate live performances, and design engaging activities that reflect the SLS brand and high service standards.

In this role you will partner with multiple departments to deliver seamless experiences while upholding safety and quality guidelines.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Experience supervising entertainment teams or departments.
• Knowledge of entertainment programming, events, and vendor coordination.
• Advanced English proficiency.
• Flexible to work evenings, weekends, holidays and events.

Responsibilities

• Oversee daily entertainment operations and ensure timely delivery.
• Develop engaging recreational and lifestyle activities for guests.
• Coordinate live performances, themes, and special events.
• Coach and develop the entertainment team to high performance.
• Ensure personalized guest interactions and proactive service.
• Implement service standards and SOPs across entertainment touchpoints.
• Collaborate with F&B, Front Office, Guest Experience, Security, Marketing.
• Monitor expenses and resources to support budget compliance.
• Enforce safety protocols and guest/colleague protection standards.
• Track KPIs such as participation and satisfaction.
• Address guest concerns promptly with a solution-oriented approach.
• Suggest new entertainment concepts aligned with luxury trends.

Skills

Leadership

Guest experience

English: Advanced

Entertainment management

Event coordination

Education

Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or a related field

Job description

SLS is seeking an Assistant Entertainment Manager to lead the guest-facing entertainment experience at our luxury resort in Isla Mujeres, Quintana Roo. You will supervise the entertainment team, coordinate live performances, and design engaging activities that reflect the SLS brand and high service standards.

In this role you will partner with multiple departments to deliver seamless experiences while upholding safety and quality guidelines.