Luxury Guest Services Driver

Rosewood Mayakoba; Solidaridad; On-site; MXN 201,000 - 312,000; Full time

Job summary

Rosewood Mayakoba is seeking a Guest Services Driver with a positive, guest-focused demeanor to greet guests, drive them around the property, and assist with inquiries. You will monitor arrivals, maintain your vehicle, and ensure consistent, high-quality service across all hotel departments.

Role requires punctuality, attention to appearance, and the ability to anticipate guest needs while upholding Rosewood standards andLocal attractions knowledge to enhance guest experiences.

Qualifications

• Guest services experience preferred in a luxury property.
• Ability to greet guests and provide outstanding service.
• Knowledge of local attractions a plus.

Responsibilities

• Maintain service level per Rosewood Mayakoba standards.
• Arrive 15 minutes before shift for briefing.
• Report labour issues or sickness with documentation.
• Check personal equipment (cell, hands-free, pen, pamphlet).
• Log entry/exit daily and report anomalies immediately.
• Wear uniform and maintain appearance standards.
• Know and follow company policies across departments.
• Understand work equipment functions.
• Anticipate guest needs and respond with appropriate information.
• Drive SUVs safely and responsibly.
• Confirm luggage count with guest or Butler.
• Assist Front Office operations as needed.
• Clean equipment and work areas at end of shift.
• Keep vehicle fueled and clean daily.
• Maintain positive relationships with guests.
• Know local attractions and hotel locations; answer questions.
• Monitor cleanliness of assigned work areas.
• Be aware of event program to provide correct information.

Skills

Guest services

Driving

Multitasking

Attention to detail

Problem solving

Communication

Time management

Job description

Rosewood Mayakoba is seeking a Guest Services Driver with a positive, guest-focused demeanor to greet guests, drive them around the property, and assist with inquiries. You will monitor arrivals, maintain your vehicle, and ensure consistent, high-quality service across all hotel departments.

Role requires punctuality, attention to appearance, and the ability to anticipate guest needs while upholding Rosewood standards andLocal attractions knowledge to enhance guest experiences.