In-Room Dining Lead for Luxury Suite Service

Rosewood Hotel Group; México; On-site; MXN 420,000 - 640,000; Full time

Job summary

Rosewood Hotel Group is seeking a motivated Suite Service Assistant Manager to support in-room dining and suite service operations at our luxury property in Mexico. You will lead service standards, coach associates, and ensure flawless delivery of food and beverage experiences while upholding the brand's luxury hospitality standards.

In this role you will partner with culinary, stewarding and front office teams, supervise daily activities, monitor guest satisfaction, and drive opportunities to

Qualifications

• Experience supervising in F&B or luxury hospitality.
• Strong leadership and communication skills.
• Ability to supervise in fast-paced environments.
• Flexible availability, including weekends and holidays.

Responsibilities

• Support the management of daily suite service and in-room dining operations.
• Lead, train, and motivate team members to deliver exceptional guest experiences.
• Ensure compliance with service, quality, hygiene, and safety standards.
• Monitor guest satisfaction and promptly resolve service opportunities.
• Assist with scheduling, inventory control, and cost management initiatives.
• Collaborate closely with culinary, stewarding, and front office teams.

Skills

Leadership

Team Coaching

Guest Service

Communication

Organizational Skills

Flexibility

Job description

Rosewood Hotel Group is seeking a motivated Suite Service Assistant Manager to support in-room dining and suite service operations at our luxury property in Mexico. You will lead service standards, coach associates, and ensure flawless delivery of food and beverage experiences while upholding the brand's luxury hospitality standards.

In this role you will partner with culinary, stewarding and front office teams, supervise daily activities, monitor guest satisfaction, and drive opportunities to