Resort Operations Leader — Delivering Guest Experience

Rosewood Hotel Group; Solidaridad; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Rosewood Hotel Group in Quintana Roo is seeking a Hotel/Resort Manager to guarantee the proper functioning of the hotel through the integration of operational and administrative departments, guided by Our Culture. You will lead departments including Food & Beverage, Rooms, Residences, Security and Spa, and collaborate with corporate offices to meet guest expectations.

The role requires a proactive, courteous leader who upholds standards, fosters teamwork, resolves issues swiftly, and delivers

Formación

• Previous hotel/resort management experience.
• Strong leadership and communication skills.
• Ability to supervise multiple departments and drive standards.

Responsabilidades

• Oversee daily hotel operations to ensure smooth guest experiences.
• Supervise Food & Beverage, Rooms, Residences, Security and Spa departments.
• Represent the Managing Director during his absence with guests, owners and corporate offices.
• Set annual objectives and monitor progress with department heads.
• Ensure adherence to policies, procedures and service standards across all teams.
• Engage with guests and staff courteously to resolve issues quickly and professionally.
• Collaborate with executives and corporate teams to align operational goals with business strategy.

Conocimientos

Leadership

Guest service

Communication

Problem solving

Descripción del empleo

Rosewood Hotel Group in Quintana Roo is seeking a Hotel/Resort Manager to guarantee the proper functioning of the hotel through the integration of operational and administrative departments, guided by Our Culture. You will lead departments including Food & Beverage, Rooms, Residences, Security and Spa, and collaborate with corporate offices to meet guest expectations.

The role requires a proactive, courteous leader who upholds standards, fosters teamwork, resolves issues swiftly, and delivers