Guest Service Driver

Rosewood Mayakoba; Solidaridad; On-site; MXN 201,000 - 312,000; Full time

Job summary

Rosewood Mayakoba is seeking a Guest Services Driver with a positive, guest-focused demeanor to greet guests, drive them around the property, and assist with inquiries. You will monitor arrivals, maintain your vehicle, and ensure consistent, high-quality service across all hotel departments.

Role requires punctuality, attention to appearance, and the ability to anticipate guest needs while upholding Rosewood standards andLocal attractions knowledge to enhance guest experiences.

Qualifications

• Guest services experience preferred in a luxury property.
• Ability to greet guests and provide outstanding service.
• Knowledge of local attractions a plus.

Responsibilities

• Maintain service level per Rosewood Mayakoba standards.
• Arrive 15 minutes before shift for briefing.
• Report labour issues or sickness with documentation.
• Check personal equipment (cell, hands-free, pen, pamphlet).
• Log entry/exit daily and report anomalies immediately.
• Wear uniform and maintain appearance standards.
• Know and follow company policies across departments.
• Understand work equipment functions.
• Anticipate guest needs and respond with appropriate information.
• Drive SUVs safely and responsibly.
• Confirm luggage count with guest or Butler.
• Assist Front Office operations as needed.
• Clean equipment and work areas at end of shift.
• Keep vehicle fueled and clean daily.
• Maintain positive relationships with guests.
• Know local attractions and hotel locations; answer questions.
• Monitor cleanliness of assigned work areas.
• Be aware of event program to provide correct information.

Skills

Guest services

Driving

Multitasking

Attention to detail

Problem solving

Communication

Time management

Job description

PURPOSE

Guest Service Driver must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Applicants must have the ability to multi-task, be detail-oriented, and be able to solve problem in order to effectively deal with internal and external guest.

BASIC FUNCTIONS

The Guest Services Driver is responsible for greeting and assisting the guest and providing outstanding guest service during their visit in our property, Primary responsibilities include greeting guests, drive guest to the property, answer guest questions and any doubt they might have about area. Additional responsibilities will be to monitor flight arrival and maintain their vehicle and keep it clean, amenities always in their vehicle and also on a daily line up to know guest information arrival for services transfer they have on the daily operation.

OPERATIONAL DUTIES AND RESPONSIBILITIES

• 1. Maintain an excellent level of service and follow the standards established by Rosewood Mayakoba.
• 2. Show up 15 minutes prior to the Schedule of duties to make a “Briefing” with the important points of the day.
• 3. Report, as a minimum, two hours prior to its work Schedule any labour infringement or absence, presenting your corresponding medic constancy in case of sickness.
• 4. Count with you work equipment individually, such as, Cel phone, hands-free, Rosewood pen and Rosewood pamphlet.
• 5. Register entrance and departure of labor daily, reporting any anomaly in an immediate manner.
• 6. Bear according to the corresponding turn the uniform established following the standards of appearance of the company.
• 7. Have the knowledge and accomplish the company politics, to carry out with the standards in a consistent way in all the departments.
• 8. Know the right function of the work equipment.
• 9. Anticipate to the needs of the guest, respond in an adequate way and with the appropriate information to the application of each guest, regardless of the work volume there may be.
• 10. Drive responsibly the Vehicles (SUV), because each element is important for the department operation.
• 11. Confirm with each guest, or Butler, the number of bags of luggage.
• 12. Assist in each moment the operation of the Front Office.
• 13. Realize the cleaning of equipment and work areas (throngs, Offices transportation, Parking transportation area and vehicles transportation)
• 14. Ensure that the vehicle is fully gas and clean every single day at the end of the shift.
• 15. Maintain excellent relationships in each moment with inner and external guests.
• 16. Know all the attractive spots in the hotel and of the chain, as well as the schedules for the consumption center in our hotel as the locations of each one of the hotels that makes Rosewood. Have knowledge in the attractions and local activities. Be able to respond correctly to the questions from the guest.
• 17. Monitor constantly the cleanliness and impeccable conservation of the assigned work areas.
• 18. Know the event program of the day to provide the guest with the correct information.