Guest Experience Leader in Luxury Hospitality

Rosewood San Miguel de Allende; San Miguel de Allende; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Rosewood San Miguel de Allende is seeking an experienced Guest Experience Manager to lead our Guest Experience team and ensure every guest journey is seamless, memorable, and reflective of luxury standards on-site.

You will oversee guest recognition programs, preferences, celebrations, and service recovery, coaching a high-performing team and collaborating across departments to anticipate needs and deliver exceptional, discreet service.

Qualifications

• Proven leadership within luxury hospitality.
• Expertise in guest journey management and personalized service.
• Experience coaching and developing guest experience teams.
• Strong ability to anticipate needs and resolve concerns to resolution.
• Excellent organizational skills with attention to detail.
• Experience managing guest profiles and confidential information.

Skills

Leadership

Guest journey

Personalized service

Staff coaching

Communication

Problem solving

Organization

Collaboration

Guest recognition

Discretion

Job description

Rosewood San Miguel de Allende is seeking an experienced Guest Experience Manager to lead our Guest Experience team and ensure every guest journey is seamless, memorable, and reflective of luxury standards on-site.

You will oversee guest recognition programs, preferences, celebrations, and service recovery, coaching a high-performing team and collaborating across departments to anticipate needs and deliver exceptional, discreet service.