Luxury Conference Services Manager

fourseasons; La Manzanilla; Sur place; MXN 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training and development

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Fitness and wellness programs

Recognition and wellness initiatives

Résumé du poste

Four Seasons Resort Tamarindo, México is seeking a Conference Services Assistant Manager who will lead the team daily and drive exceptional events. You will coordinate requirements for groups, enforce contracts, and align client expectations with hotel services to deliver memorable experiences.

The role requires 2–3 years in hotel operations, fluency in English and Spanish, strong selling and interpersonal skills, and the ability to work long hours, including weekends and evenings.

Qualifications

• Bachelor’s Degree or CMP Certification preferred.
• 2–3 years of hotel operations experience.
• Excellent reading, writing and oral proficiency in English and Spanish.
• Strong selling and interpersonal skills.
• High level of creativity.
• Attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced client-driven environment.
• Ability to work long and irregular hours, weekends and evenings.
• Able to negotiate, organize, delegate & work under pressure.

Responsabilités

• Manage the team and department on a day-to-day basis.
• Execute the department's financial budget through contracts and upselling.
• Prepare monthly financial reporting on the department's P&L and budget.
• Negotiate with clients using creative menu presentations and proposals to maximize revenue and fulfill contracts.
• Build exceptional client relationships based on trust and personalized service.
• Coordinate with Sales and Catering to optimize function space for revenue.
• Finalize bookings, maximize revenue through upselling, and ensure clear communication across departments.
• Supervise banquet events and review space with banquet manager to ensure client satisfaction.
• Coordinate and manage external vendors with Four Seasons standards and profitability.
• Participate in hotel staff and client meetings and ensure compliance with standards.
• Make timely decisions balancing client needs with hotel goals.
• Identify solutions to issues on property and inform leadership promptly.
• Maintain knowledge of facilities, capacities, and functional needs of all departments.

Connaissances

English & Spanish proficiency

Interpersonal skills

Creativity

Attention to detail

Multitasking

Negotiation skills

Decision making under pressure

Team leadership

Formation

Bachelor’s Degree / CMP Certification preferred

Description du poste

Four Seasons Resort Tamarindo, México is seeking a Conference Services Assistant Manager who will lead the team daily and drive exceptional events. You will coordinate requirements for groups, enforce contracts, and align client expectations with hotel services to deliver memorable experiences.

The role requires 2–3 years in hotel operations, fluency in English and Spanish, strong selling and interpersonal skills, and the ability to work long hours, including weekends and evenings.