Luxury Reservations Specialist — Elite Guest Experience

fourseasons; La Manzanilla; On-site; MXN 279,000 - 391,000; Full time

Benefits offered by this job

Employee discount

Free meals

Dry cleaning for uniforms

Wellness programs

Training and development opportunities

Job summary

Four Seasons Resort Tamarindo, México, is seeking a Reservations Agent to deliver exceptional guest service by phone and email, converting inquiries into bookings and handling modifications with precision. You will coordinate VIP stays, multi-room itineraries, and pre-arrival logistics while maintaining guest profiles and resort knowledge.

The role requires at least 1 year in luxury hospitality reservations or guest services, strong English skills, and a flexible schedule including weekends.

Qualifications

• Minimum 1 year of experience in luxury hotel reservations, front office, or guest services.
• Luxury hospitality experience preferred.
• Excellent written and spoken English; additional languages are an asset.
• Outstanding communication and telephone etiquette.
• Strong sales, organization, and problem-solving skills.
• Experience with reservation systems and Microsoft Office.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Deliver exceptional guest service through phone and email interactions.
• Convert reservation inquiries into confirmed bookings through personalized service.
• Manage reservations, modifications, cancellations, and special requests with accuracy.
• Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries.
• Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams.
• Maintain accurate guest profiles and reservation details.
• Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences.

Skills

Luxury hospitality

English proficiency

Communication skills

Sales skills

Multitasking

Tools

Reservation systems

Microsoft Office

Job description

Four Seasons Resort Tamarindo, México, is seeking a Reservations Agent to deliver exceptional guest service by phone and email, converting inquiries into bookings and handling modifications with precision. You will coordinate VIP stays, multi-room itineraries, and pre-arrival logistics while maintaining guest profiles and resort knowledge.

The role requires at least 1 year in luxury hospitality reservations or guest services, strong English skills, and a flexible schedule including weekends.