Logistics Operations Lead — End-to-End Shipments & Accounts

Uber Freight; Monterrey (Batáquez); Híbrido; MXN 335.000 - 614.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a proactive logistics operations professional to manage accounts and daily operations end-to-end. You will track shipments, coordinate cross-border activities, and ensure accurate documentation while communicating with clients and carriers to maintain high service levels.

The role emphasizes ownership, timely issue resolution, and collaboration with internal teams to support growth in accounts and projects without compromising current operations.

Formación

• Experience in logistics or transportation operations.
• Experience with shipment tracking and direct communication with clients and carriers.
• Proficiency with TMS and updating references or operational events.
• Functional English for emails and phone calls.
• Proficiency with Google Workspace tools, especially Google Sheets, Gmail, Google Drive, and Google Meet.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
• Highly proactive mindset, strong sense of urgency, and ability to anticipate issues.
• Ability to work comfortably with systems and adapt to new processes.

Responsabilidades

• Provide daily tracking of shipments from pickup to final delivery.
• Coordinate with clients, carriers, CSR, Capacity, and warehouses.
• Request and follow up on cross-border documentation.
• Coordinate transfers, warehouse arrivals, and equipment dispatch.
• Update references, events, and statuses in the TMS.
• Send status reports and dashboards to clients.
• Resolve operational issues and follow up on pending emails.
• Control and resolve delegated items, unbilled revenue, AP/AR, and financial matters.
• Request new setups or updates for client and carrier rates.
• Review performance metrics, including High/Low NR, TOP 60, and weekly highlights.
• Lead implementations, new projects, and prepare the handoff to AF once operations stabilize.
• Create or update SOPs, IOPs, and flowcharts.
• Train and mentor the supporting Intern.

Conocimientos

Logistics operations

Shipment tracking

TMS systems

Client and carrier communication

Google Workspace (Sheets, Gmail, Drive

English communication

Organizational skills

Problem solving

Descripción del empleo

Uber Freight is seeking a proactive logistics operations professional to manage accounts and daily operations end-to-end. You will track shipments, coordinate cross-border activities, and ensure accurate documentation while communicating with clients and carriers to maintain high service levels.

The role emphasizes ownership, timely issue resolution, and collaboration with internal teams to support growth in accounts and projects without compromising current operations.