LMS Tech Administrator: Learning Platform & Support Lead

Confie; Tijuana; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Private medical insurance and Preventa

Descripción de la vacante

Confie is seeking a proactive LMS Administrator to support and optimize our learning technology ecosystem at the Tijuana center. You will manage the LMS, handle tickets, troubleshoot issues, maintain user records, and collaborate with IT and business partners to improve the learning experience.

The ideal candidate has a Bachelor’s degree and 2+ years’ LMS administration experience, strong English communication, and a passion for learning operations in a fast-paced environment.

Formación

• Bachelor’s degree in information technology, Business Administration, Education, Human Resources, or a related field.
• 2+ years of experience administering a Learning Management System (LMS).
• Experience supporting enterprise applications and managing support tickets through platforms such as ServiceNow or similar systems.
• Strong troubleshooting and problem-solving skills to identify and resolve system-related issues.
• Experience working with end users and providing exceptional customer support.
• Strong analytical skills to generate and interpret reports and learning metrics.
• Excellent verbal and written communications skills in English.
• Ability to work with technical and non-technical stakeholders.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Experience with learning technologies, training operations, or learning and development environments is preferred.

Responsabilidades

• Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience.
• Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs.
• Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system.
• Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams when necessary.
• Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality.
• Provide timely and professional support to learners, managers, instructors, and business partners.
• Generate and analyze learning reports, dashboards, and completion metrics to support business needs.
• Conduct system testing and validation for new LMS features, enhancements, and updates.
• Develop and maintain process documentation, user guides, and knowledge base articles.
• Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction.

Conocimientos

LMS administration

Troubleshooting

Customer support

Analytical skills

English communication

Educación

Bachelor’s degree in IT/Business/Admin/HR or related

Herramientas

ServiceNow

Learning analytics tools

Descripción del empleo

Confie is seeking a proactive LMS Administrator to support and optimize our learning technology ecosystem at the Tijuana center. You will manage the LMS, handle tickets, troubleshoot issues, maintain user records, and collaborate with IT and business partners to improve the learning experience.

The ideal candidate has a Bachelor’s degree and 2+ years’ LMS administration experience, strong English communication, and a passion for learning operations in a fast-paced environment.