LMS Tech Administrator

Confie; Tijuana; Presencial; MXN 200 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Private medical insurance

Resumo da oferta

Confie is seeking a proactive LMS Administrator to support and optimize the learning technology ecosystem. This role combines LMS administration, technical troubleshooting, and client support to ensure a seamless learning experience for employees and stakeholders.

The ideal candidate will be the primary LMS contact, manage tickets, maintain user records and content, and collaborate with cross-functional teams to drive continuous improvements in learning operations.

Qualificações

• Bachelor's degree in IT, business administration, education, HR, or related field.
• 2+ years of LMS administration experience.
• Experience supporting enterprise applications and managing tickets via ServiceNow or similar systems.
• Strong troubleshooting and problem-solving skills.
• Experience assisting end users with customer support.
• Ability to generate and interpret learning metrics reports.
• Excellent verbal and written English communications.
• Ability to work with technical and non-technical stakeholders.
• Strong organizational skills and multitasking.
• Experience with learning technologies or learning and development environments preferred.

Responsabilidades

• Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience.
• Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs.
• Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system.
• Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams.
• Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality.
• Provide timely and professional support to learners, managers, instructors, and business partners.
• Generate and analyze learning reports, dashboards, and completion metrics to support business needs.
• Conduct system testing and validation for new LMS features, enhancements, and updates.
• Develop and maintain process documentation, user guides, and knowledge base articles.
• Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction.

Conhecimentos

LMS administration

Troubleshooting

Customer support

Analytical reporting

English communication

Stakeholder collaboration

Organization & multitasking

Formação académica

Bachelor's degree in IT/Business/HR

Ferramentas

ServiceNow

LMS platforms

Descrição da oferta de emprego

Job Description

About our company

Confie is the largest independent personallines insurance agency and broker in the United States—serving customersnationwide. In 2010, we established our Shared Services Center in Tijuana, BajaCalifornia, creating a world-class operation built to efficiently support ourcustomers, drive innovation, and develop exceptional talent. Since then, ourMexico operation has become a vital extension of our organization,strengthening the work that powers our U.S. business and elevating theexperience of customers across all 50 states. Today, more than 1,800 teammembers—both on-site and remote—help fuel our success with a focus on quality,consistency, and operational excellence.

Our growth reflects a deep investment intechnology, continuous improvement, and—most importantly—our people. We fosteran inclusive, fast-paced, and collaborative culture where employees areencouraged to grow and build long-term careers with a company shaping thefuture of insurance.

We are seeking a proactive and customer-focused LMSAdministrator to support and optimize our learning technology ecosystem. Thisrole combines Learning Management System (LMS) administration, technicaltroubleshooting, and client support, ensuring a seamless learning experiencefor employees and stakeholders across the organization.

The ideal candidate will serve as the primary point ofcontact for LMS-related support, manage service tickets, troubleshoot systemissues, maintain learning content and user records, and collaborate withcross-functional teams to continuously enhance the learning experience. Thisposition is ideal for professionals who enjoy balancing technology, customerservice, and learning operations in a fast-paced environment.

Requirements

• Bachelor’s degree in information technology,Business Administration, Education, Human Resources, or a related field.
  
• 2+ years of experience administering a LearningManagement System (LMS).
  
• Experience supporting enterprise applicationsand managing support tickets through platforms such as ServiceNow or similarsystems.
  
• Strong troubleshooting and problem-solvingskills with the ability to identify and resolve system-related issues.
  
• Experience working with end users and providingexceptional customer support.
  
• Strong analytical skills with the ability togenerate and interpret reports and learning metrics.
  
• Excellent verbal and written communicationskills in English.
  
• Ability to work effectively with technical andnon-technical stakeholders.
  
• Strong organizational skills, attention todetail, and ability to manage multiple priorities simultaneously.
  
• Experience with learning technologies, trainingoperations, or learning and development environments is preferred.
  

Job Responsibilities

1. Administerand maintain the organization's Learning Management System, ensuring platformstability, accuracy, and optimal user experience.
2. Managelearner accounts, course assignments, certifications, transcripts, and learningcatalogs.
3. Receive,prioritize, and resolve LMS-related support requests and technical issuesthrough the ticketing system.
4. Investigateand troubleshoot system issues, escalating complex cases to internal orexternal support teams when necessary.
5. MonitorLMS integrations and collaborate with IT and vendors to ensure systemfunctionality.
6. Providetimely and professional support to learners, managers, instructors, andbusiness partners.
7. Generateand analyze learning reports, dashboards, and completion metrics to supportbusiness needs.
8. Conductsystem testing and validation for new LMS features, enhancements, and updates.
9. Developand maintain process documentation, user guides, and knowledge base articles.
10. Recommendprocess improvements and technology enhancements to improve efficiency andlearner satisfaction.

• Christmas bonus
  
• Savings fund
  
• Profit sharing (PTU)
  
• Extra paid days off
  
• Private medical insurance and preventative care