LMS Administrator: Enable Learning Excellence & Support

Confie; Tijuana; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and prophyl

Dental Insurance

Life Insurance

Friendly work environment

Job summary

Confie is seeking a proactive and customer-focused LMS Administrator to support and optimize our learning technology ecosystem. This role combines Learning Management System (LMS) administration, technical troubleshooting, and client support, ensuring a seamless learning experience for employees and stakeholders across the organization.

The ideal candidate will serve as the primary point of contact for LMS-related support, manage service tickets, troubleshoot system issues, maintain learning

Qualifications

• Bachelor's degree in information technology, Business Administration, Education, Human Resources, or a related field.
• 2+ years of experience administering a Learning Management System (LMS).
• Experience supporting enterprise applications and managing support tickets through platforms such as ServiceNow or similar systems.
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve system-related issues.
• Experience working with end users and providing exceptional customer support.
• Strong analytical skills with the ability to generate and interpret reports and learning metrics.
• Excellent verbal and written communication skills in English.
• Ability to work effectively with technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Experience with learning technologies, training operations, or learning and development environments is preferred.

Responsibilities

• Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience.
• Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs.
• Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system.
• Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams when necessary.
• Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality.
• Provide timely and professional support to learners, managers, instructors, and business partners.
• Generate and analyze learning reports, dashboards, and completion metrics to support business needs.
• Conduct system testing and validation for new LMS features, enhancements, and updates.
• Develop and maintain process documentation, user guides, and knowledge base articles.
• Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction.

Skills

LMS Administration

Ticketing systems

Customer support

Troubleshooting

English communication

Analytical reporting

Stakeholder collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Learning Management Systems

IT support tools

Job description

Confie is seeking a proactive and customer-focused LMS Administrator to support and optimize our learning technology ecosystem. This role combines Learning Management System (LMS) administration, technical troubleshooting, and client support, ensuring a seamless learning experience for employees and stakeholders across the organization.

The ideal candidate will serve as the primary point of contact for LMS-related support, manage service tickets, troubleshoot system issues, maintain learning