LM079:Employee Solutions Representative Senior

FedEx; Ciudad de México; Presencial; MXN 391.000 - 580.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is seeking a Senior Employee Solutions Representative to handle online and telephone contacts with US employees, manage complex cases, and support payroll and HR tasks in a fast-paced environment. This on-site role at the Mexico City site requires strong communication, data entry accuracy, and mentoring abilities.

The position emphasizes documenting interactions, coordinating with teams, and contributing to process improvements while maintaining

Formación

• Four years experience in customer service, back-office information systems support, payroll or human resources.
• Spoken and written fluency in local language as well as English per TOEIC guidance (750 points).
• Strong communication skills for handling complex inquiries and confidential information.

Responsabilidades

• Responds to US employees' inquiries.
• Resolves more complex cases and escalates to the appropriate business area.
• Acts as an escalation point for callers needing additional assistance.
• Enters employee data into various systems.
• Accurately documents calls while speaking with employees.
• Mentors less experienced staff.
• Performs other duties as assigned.

Conocimientos

Verbal communication

Written communication

Time management

Multi-tasking

Attention to detail

Mentoring

Educación

High School diploma

Bachelor’s degree preferred

Herramientas

Microsoft Office

Office automation

Database software

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC784370 LM079:Employee Solutions Representative Senior (Open)

Full time

Torre Diana, Rio Lerma 232, Pisos 13 y 14Colonia CuauhtémocCiudad de Mexico06500 Cuauhtemoc, MEXMexico

“Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedures.”

Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Communicates information that requires some explanation or interpretation. This is a US-focused position

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Responds to US employee’s inquiries.
• Resolves more complex cases and escalates cases to the appropriate business area for resolution.
• Acts as an escalation point for callers that need additional assistance.
• Enters employee data into various systems.
• Accurately document calls while speaking with employees.
• Mentors less experienced staff.
• Perform other duties as assigned.

Minimum Education

• High School diploma or equivalent education. Some bachelor’s degree preferred
• Related experience may offset degree requirements and related education/degree may offset experience requirements.
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

Four (4) year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

• Excellent automated office systems, including word processing, spreadsheet and database programs.
• Ability to work variable shifts
• Strong verbal and written communication skills necessary to explain complex and/or confidential information.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Knowledge of concepts, practices, policies and procedures related to Accounts Payable and Accounting.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Bulletin validity: from September 17 to 23, 2026

LM079:Employee Solutions Representative Senior