LM227: Senior Customer Experience Analyst

FedEx; Cuautitlán; Presencial; MXN 520.000 - 700.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division in Mexico is seeking a Senior Customer Experience Analyst to analyze complex data, generate reports, and provide recommendations to improve customer experiences at the operations level.

The role includes acting as a technical expert on complex topics, supporting management with in-depth analysis, and driving projects with data-driven insights across teams.

Formación

Responsabilidades

• Involves detailed analysis of complex data, systems or ideas and providing reports and recommendations.
• Acts as a technical expert on complex and specialist subjects, supporting management with analysis and interpretation.
• Sources data from internal or external experts and leads development and communication of effective reports to key stakeholders.

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784892 LM227: Senior Customer Experience Analyst (Open)

LM227: Senior Customer Experience Analyst

Full time

Parque Logistico San Martin Obispo Park IICalle Barranca Honda final s/n, Lote 2Zona San Martin Obispo, autopista Chamapa Lecheria54769 Cuautitlán, MEXMexico

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

• CE Business Control
• CE Portfolio Management
• CE Business Planning
• ISO Compliance
• CE Operating Controls
• Meeting Reporting Requirements
• Monitoring of CE spend
• CE Budget Forecasting
• CE Audit
• Risk
• Monitoring & Coordination
• Governance Planning & Execution (Prioritization)
• Portfolio Planning & Execution
• Benefits & KPI Management
• Portfolio Scope & Change Management
• Portfolio Program Performance Reporting
• Quality Assurance Management
• Project Delivery Frameworks
• Standards & Risk
• Resource Management (FTE utilization & assignment)

Posting validity period:From September 18 to September 24, 2026