Líder Sénior de Operaciones y Soporte

Banamex; Estado de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Banamex is seeking an Ops Sup Sr. Supervisor to lead a small Operations Support team, ensuring seamless delivery of services in coordination with the Operations - Core team.

The role drives performance, mentorship, and process improvement to uphold Citi's operations standards. You will oversee training, quality monitoring, risk controls, and stakeholder communication, aligning with regulatory requirements and internal policies.

Qualifications

• 2-5 years of related business experience including at least one-year supervisory experience.
• Proficient in Microsoft Office.
• Proactive leadership and motivational skills.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Responsibilities

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed

Skills

Microsoft Office

Leadership

Time management

Problem solving

Communication

Education

Bachelor’s degree

Tools

ADMWIN

ECLIPSE

ONDEMAND

Teradata

SQL

Job description

Banamex is seeking an Ops Sup Sr. Supervisor to lead a small Operations Support team, ensuring seamless delivery of services in coordination with the Operations - Core team.

The role drives performance, mentorship, and process improvement to uphold Citi's operations standards. You will oversee training, quality monitoring, risk controls, and stakeholder communication, aligning with regulatory requirements and internal policies.