Líder de Atención al Cliente - Coordinador (Híbrido)

Placements24

Aguascalientes

Hybrid

MXN 1,800,000 - 2,400,000

Full time

2 days ago

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Job summary

Placements24 in Aguascalientes, Mexico, is seeking an experienced Customer Service Coordinator to join their team in a hybrid in-office/remote role. You will oversee daily operations, guide a team of service representatives, and ensure quality standards are met to drive service excellence.

The ideal candidate demonstrates strong leadership, fluent Spanish, and solid experience with CRM tools. You will train staff, analyze feedback, report to management, and collaborate with other departments to

Qualifications

Experience in a customer service supervisory or management role.
Excellent leadership, communication, and interpersonal skills in Spanish.
Proficient in CRM software and service-management tools.
Bachelor's degree in Business Administration, Marketing, or related field preferred.

Responsibilities

Supervise and mentor a team of customer service representatives.
Monitor daily operations and performance metrics of the customer service department.
Develop and implement strategies to improve customer satisfaction and loyalty.
Handle escalated customer complaints and ensure timely resolution.
Train new team members on company policies and service standards.
Collaborate with other departments to resolve cross-functional customer issues.
Analyze customer feedback and provide reports to management.
Ensure compliance with all company policies and procedures.