Coordinador de Atención al Cliente (Híbrido)

Placements24; Aguascalientes; Hybrid; MXN 1,800,000 - 2,400,000; Full time

Job summary

Placements24 in Aguascalientes, Mexico, is seeking an experienced Customer Service Coordinator to join their team in a hybrid in-office/remote role. You will oversee daily operations, guide a team of service representatives, and ensure quality standards are met to drive service excellence.

The ideal candidate demonstrates strong leadership, fluent Spanish, and solid experience with CRM tools. You will train staff, analyze feedback, report to management, and collaborate with other departments to

Qualifications

• Experience in a customer service supervisory or management role.
• Excellent leadership, communication, and interpersonal skills in Spanish.
• Proficient in CRM software and service-management tools.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.

Responsibilities

• Supervise and mentor a team of customer service representatives.
• Monitor daily operations and performance metrics of the customer service department.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Handle escalated customer complaints and ensure timely resolution.
• Train new team members on company policies and service standards.
• Collaborate with other departments to resolve cross-functional customer issues.
• Analyze customer feedback and provide reports to management.
• Ensure compliance with all company policies and procedures.

Skills

Leadership

Communication

CRM tools

Team supervision

Spanish language

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced Customer Service Coordinator to join their team in Aguascalientes, Aguascalientes . This hybrid role requires a blend of in-office presence for team collaboration and strategic planning, along with remote flexibility. You will be responsible for overseeing daily customer service operations, ensuring adherence to quality standards, and managing a team of service representatives. This is a crucial role for maintaining customer satisfaction and driving service excellence. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. Join a company committed to exceptional customer care and employee development.

Key Responsibilities

• Supervise and mentor a team of customer service representatives.
• Monitor daily operations and performance metrics of the customer service department.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Handle escalated customer complaints and ensure timely resolution.
• Train new team members on company policies and service standards.
• Collaborate with other departments to resolve cross-functional customer issues.
• Analyze customer feedback and provide reports to management.
• Ensure compliance with all company policies and procedures.

Requirements

• Proven experience in a customer service supervisory or management role.
• Excellent leadership, communication, and interpersonal skills in Spanish.
• Strong organizational and problem-solving abilities.
• Proficiency in CRM software and customer service management tools.
• Ability to work effectively in a hybrid model, balancing office and remote tasks.
• Must be able to commute to our Aguascalientes office as required.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Ability to motivate and develop a team.

Benefits

Our client offers a competitive salary, comprehensive health benefits package, and generous paid time off. The hybrid work model provides a flexible work environment. Opportunities for professional development and career advancement are readily available. Join a supportive team and contribute to the success of a growing organization in Aguascalientes .