Liaison Quality Engineer: CAPA & Customer Focus

Johnson Controls; Apodaca; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Supportive and inclusive work culture

Commitment to work-life balance

Job summary

Johnson Controls is seeking a Liaison Quality Engineer to support quality performance at the site and network level. The role focuses on managing customer-related quality issues, driving corrective and preventive actions, and improving the handling of quality alerts from first notice to closure.

You will partner with plant management and customers to close gaps, perform root cause analyses, and participate in Kaizen and continuous-improvement activities.

Qualifications

• Bachelor's degree in Engineering or related field or equivalent experience.
• Experience in quality, manufacturing, supplier quality, or related technical environment.
• Working knowledge of CAPA, root cause analysis, 8D, and quality alert processes.
• Ability to communicate effectively with customers, plant leadership, engineering, and suppliers.
• Strong analytical, documentation, and problem-solving skills.
• Ability to prioritize issues, manage follow-up, and drive actions to closure in a fast-paced environment.

Responsibilities

• Ensure quality systems are implemented and maintained at the site and network level.
• Partner with internal and external stakeholders on corrective and preventive actions for customer complaints and quality alerts.
• Represent customer needs and concerns to plant management and provide liaison support between customers and plant/division teams.
• Identify quality operational gaps and execute improvement strategies.
• Develop quality control procedures and support inspection of incoming shipments.
• Maintain corrective action systems for internal and external suppliers, including root cause analysis and 8D problem solving.
• Respond to quality notification alerts and coordinate containment, rework, and physical disposition of non-conforming product.
• Participate in Kaizen events and continuous-improvement activities.

Skills

Quality management

CAPA & 8D

Root cause analysis

Communication

Problem solving

Prioritization

Education

Engineering degree

Job description

Johnson Controls is seeking a Liaison Quality Engineer to support quality performance at the site and network level. The role focuses on managing customer-related quality issues, driving corrective and preventive actions, and improving the handling of quality alerts from first notice to closure.

You will partner with plant management and customers to close gaps, perform root cause analyses, and participate in Kaizen and continuous-improvement activities.