Liaison Quality Engineer

Johnson Controls; Monterrey; On-site; MXN 300,000 - 540,000; Full time

Job summary

Johnson Controls in Monterrey seeks a Liaison Quality Engineer to manage customer-related quality issues and drive corrective actions. You will strengthen CAPA/8D processes, coordinate containment, and liaise between customers and plant teams to protect product quality.

You will identify quality gaps, develop control procedures, review supplier actions, and participate in Kaizen and continuous improvement activities. Strong communication and problem-solving are essential.

Qualifications

• Bachelor's degree in Engineering or related field.
• Experience in quality, manufacturing or supplier quality.
• Familiarity with CAPA, root cause analysis, 8D and quality alert processes.
• Effective communication with customers, plant leadership, engineering and suppliers.
• Strong analytical, documentation and problem-solving skills.

Responsibilities

• Manage customer-related quality issues and driving corrective actions.
• Strengthen CAPA and 8D processes and issue containment.
• Represent customer needs to plant management and liaise with teams.
• Identify quality gaps and drive improvement strategies.
• Develop quality control procedures and inspect incoming shipments.
• Maintain corrective action systems for suppliers and perform root-cause analysis.
• Respond to quality alerts and coordinate containment and disposition.
• Participate in Kaizen events and continuous improvement activities.

Skills

Quality engineering

CAPA

8D method

Root cause analysis

Customer communication

Documentation

Cross-functional

Data analysis

Problem solving

Education

Bachelor's degree in Engineering

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

The Liaison Quality Engineer supports quality performance at the site and network level by managing customer-related quality issues, strengthening corrective and preventive action processes, and driving practical improvement actions. This role is hands‑on, cross‑functional, and focused on protecting product quality, responding to quality alerts, and improving the way issues are handled from first notice through closure.

What you will do

• Ensure quality systems are implemented and maintained at the site and network level.
• Partner with internal and external stakeholders on corrective and preventive actions for customer complaints and quality alerts.
• Represent customer needs and concerns to plant management and provide liaison support between customers and plant/division teams.
• Identify quality operational gaps and execute improvement strategies.
• Develop quality control procedures and support inspection of incoming shipments.
• Maintain corrective action systems for internal and external suppliers, including root cause analysis and 8D problem solving.
• Respond to quality notification alerts and coordinate containment, rework, and physical disposition of non‑conforming product.
• Participate in Kaizen events and continuous‑improvement activities.

How you will do it

Take ownership of quality outcomes by responding quickly to issues, documenting actions clearly, and following through until containment and corrective actions are complete. Stay close to the work and the customer by listening to plant, supplier, and customer feedback and turning it into practical actions that remove obstacles and protect delivery. Use fact‑based problem solving and continuous improvement to drive root cause analysis, 8D discipline, Kaizen actions, and measurable follow‑up. Win as one team by building trust across customer, plant, engineering, and supply chain partners and keeping communication open and respectful.

What are we looking for

• Bachelor's degree in Engineering or a related discipline, or an equivalent combination of education and experience.
• Experience working in quality, manufacturing, supplier quality, or a related technical environment.
• Working knowledge of CAPA, root cause analysis, 8D, and quality alert processes.
• Ability to communicate effectively with customers, plant leadership, engineering, and suppliers.
• Strong analytical, documentation, and problem‑solving skills.
• Ability to prioritize issues, manage follow‑up, and drive actions to closure in a fast‑paced environment.

Nice to Have

• Experience with Kaizen events, supplier corrective action systems, or quality improvement initiatives.
• Exposure to incoming inspection, non‑conforming product disposition, or plant quality audits.
• Experience supporting warranty‑related or cost‑of‑poor‑quality reduction activities.

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work‑life balance and employee well‑being.
• Engagement in meaningful projects that make a difference.
• Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.