Learning Delivery Lead & Performance Coach

Percepta; Ciudad de México; Presencial; MXN 274.000 - 328.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant Card

Grocery/Food Vouchers

Life Insurance

Savings Fund 13%

Career growth and learning via Percept

Recognition through Perci Perks

Employee Referral Bonus Program

Exclusive employee discounts

Descripción de la vacante

The Learning Delivery Supervisor at Percepta Mexico leads a team of Training Specialists under the Learning Delivery Manager. The role requires coaching, performance management, and development of curricula for domestic locations.

Responsibilities include driving customer satisfaction improvements, handling escalations, and analyzing metrics to create corrective action plans. We offer on-site work in Mexico City, competitive compensation, vacation, bonuses, and Percepta College learning

Formación

• Bachelor’s degree or equivalent work experience.
• English (B2-C1) and Spanish (native to C1-C2) effective communication skills (oral and written).
• Training in process improvement (Six Sigma preferred).
• Demonstrated leadership, performance coaching, and talent development.
• Must be computer literate with word processing, spreadsheets, flowcharting apps, project management and authoring software.
• 3+ years of Learning & Development experience (TNA, Learning Design, Content Development, Training & Facilitation).

Responsabilidades

• Driving improvement initiatives in operational performance and training effectiveness.
• Timely response and resolution of customer escalations to Ford and other Percepta clients.
• Analysis of metrics not meeting target or showing sustained improvement.
• Facilitates effective meetings and cross-functional collaboration to drive a performance culture.
• Training reporting and analysis to meet stakeholder needs (Dashboards, Reviews, Calibrations).
• Create and coordinate performance improvement initiatives (action plans, workshops, focus groups, job aids).
• Aligns team to GLK & Learning Delivery standards.

Conocimientos

English proficiency

Spanish native

Leadership

Six Sigma

Computer literacy

Educación

Bachelor’s degree

Herramientas

Word processing

Spreadsheets

Flowcharting

Project management

Authoring software

Descripción del empleo

The Learning Delivery Supervisor at Percepta Mexico leads a team of Training Specialists under the Learning Delivery Manager. The role requires coaching, performance management, and development of curricula for domestic locations.

Responsibilities include driving customer satisfaction improvements, handling escalations, and analyzing metrics to create corrective action plans. We offer on-site work in Mexico City, competitive compensation, vacation, bonuses, and Percepta College learning