Learning Delivery Supervisor | Training Operation

Percepta LLC; México; Presencial; MXN 258.000 - 347.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Vacation 16 days

Loyalty Bonus

Savings Fund 13%

Percepta College

Perci Perks

Employee Referral Bonus

Exclusive employee discounts

Descripción de la vacante

Percepta LLC is seeking a Learning Delivery Supervisor to lead a team of Training Specialists under the Learning Delivery Manager. You will recruit, coach, and develop staff, and oversee annual performance reviews across the department.

You will drive training effectiveness and operational performance, manage cross-functional collaboration, and ensure adherence to Learning Delivery standards for domestic locations. A strong background in L&D and Six Sigma is preferred.

Formación

• Bachelor’s degree preferred, or equivalent work experience.
• English (B2-C1) and Spanish (native-C1-C2) communication skills (oral and written).
• Training in process improvement (Six Sigma methodology preferred).
• Demonstrated leadership skills, performance coaching, and talent development.
• Computer literate with word processing, spreadsheets, flowcharting applications, project management and authoring software.
• 3+ years minimum in Learning & Development functions (TNA, Learning Design, Content Development, Training & Facilitation, Evaluation).

Responsabilidades

• Lead and supervise a team of Training Specialists under the Learning Delivery Manager.
• Assist the Manager in departmental hiring and staff development.
• Deliver and evaluate complex curricula to domestic locations.
• Prepare and administer annual performance appraisals.
• Drive improvement initiatives in customer satisfaction and training effectiveness.
• Coordinate and facilitate performance improvement initiatives and workshops.
• Align the team to Learning Delivery standards.

Conocimientos

English (B2-C1)

Spanish (Native)

Leadership

Process Improvement (Six Sigma)

IT literacy (MS Office, PM tools)

Educación

Bachelor’s degree or equivalent

Herramientas

Word processing

Spreadsheets

Flowcharting

Project management software

Authoring software

Descripción del empleo

Job Description - Learning Delivery Supervisor | Training Operation (04E4P)

Learning Delivery Supervisor | Training Operation

Expect more than a job.

Our values are the heartbeat of our organization and we live, breathe and play by them every day.

Learning Delivery Supervisor, under the direction of the Learning Delivery Manager, leads and is responsible for the performance of a team of Training Specialists. The Learning Delivery Supervisor will assist the Manager in departmental hiring, and supervise, coach and mentor all intradepartmental personnel in their daily roles, responsibilities, and professional development. Prepare and administer annual performance appraisals. The position requires organizational developmental skills to lead a large team to deliver and evaluate complex and flexible curricula to domestic locations. Additional responsibilities include:

• Driving improvement initiatives in Customer Satisfaction.
• Timely response and resolution of customer escalations to client and other Percepta Business Clients.
• Analysis of metrics not meeting target or showing sustained improvement.
• Development of action plans to address underachieving performance.

What You’ll Be Doing

• Driving improvement initiatives in operational performance and training effectiveness.
• Timely response and resolution of customer escalations to Ford and other Percepta Business Clients.
• Analysis of metrics not meeting target or showing sustained improvement.
• Facilitates effective meetings, drives cross functional team collaboration, and utilizes all available resources to ensure a performance culture
• Responsible for training reporting and analysis to meet stakeholder needs. (Business Reviews, NH training dashboard, Calibrations, etc.)
• Create, coordinate and facilitate performance improvement initiatives(action plans,workshops, focus groups, job aides, recurrent training)
• Aligns assigned team to GLK & Learning Delivery standards

What You Bring to the Role

• Bachelor’s degree preferred, or equivalent work experience
• English (B2-C1), and Spanish (first language-C1-C2) effective communication skills (oral and written)
• Training in process improvement (Six Sigma methodology preferred)
• Demonstrated leadership skills, performance coaching, and talent development
• Must be computer literate with word processing, spreadsheets, flowcharting applications, project management and authoring software
• Demonstrated knowledge and experience in Learning & Development functions (3 years minimum) - TNA, Learning Desing, Content Development, Training & Facilitation (ITL, VILT, Blended), Training effectiveness & evaluation, Active Learning

What You Can Expect

Competitive monthly salary of MXN $27,000

16 days of vacation

Loyalty Bonus starting in your second year

Life Insurance coverage equivalent to 24 months of salary

Savings Fund 13%

Career growth and learning opportunities through Percepta College

Recognition through our award-winning Perci Perks program

Employee Referral Bonus Program

Exclusive employee discounts

A culture focused on development, collaboration, and career progression

Why Join Percepta?

At Percepta, we are more than a customer experience company. We're a team of passionate professionals committed to creating exceptional experiences for customers and employees alike. If you're a hands-on leader who enjoys developing talent, driving performance, and making an impact, we'd love to hear from you.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better– We take ownership and leave every process, person, and place better than we found it.
• Win together– We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable– We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport.