LATAM Sales Operations & Customer Care Specialist

PerkinElmer; Ciudad de México; On-site; MXN 520,000 - 860,000; Full time

Job summary

PerkinElmer is seeking an experienced Customer Care representative to accelerate growth across LATAM. The role handles customer inquiry resolution, sales support, forecasting, and data integrity in SFDC, CPQ, and SAP systems.

The position requires 3+ years in customer care, a business administration degree, and strong communication skills. Based in the LATAM region, this full-time role emphasizes process improvement and collaboration with sales teams.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• At least 3 years of experience in a Customer Care environment.
• Strong knowledge of Salesforce (SFDC) and CPQ, including quote management, order processing, and data accuracy.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities.
• Good interpersonal and communication skills.

Responsibilities

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
• Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
• Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
• Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
• Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
• Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
• Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
• Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives
• Responsible for opening and managing warranty registration records once orders are delivered and invoiced

Skills

Salesforce SFDC

CPQ

SAP

Microsoft Office

Excel

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration

Tools

Salesforce

CPQ

SAP

MS Office

Job description

PerkinElmer is seeking an experienced Customer Care representative to accelerate growth across LATAM. The role handles customer inquiry resolution, sales support, forecasting, and data integrity in SFDC, CPQ, and SAP systems.

The position requires 3+ years in customer care, a business administration degree, and strong communication skills. Based in the LATAM region, this full-time role emphasizes process improvement and collaboration with sales teams.