LATAM Regional Customer Service Leader - SAP & CX

Michael Page International México Reclutamiento Especializado S.A. de C.V; Ciudad de México; Híbrido; MXN 1.674.000 - 2.008.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary and bonus package

Company car program

Private medical insurance

Descripción de la vacante

Michael Page International México Reclutamiento Especializado S.A. de C.V is seeking a Regional Customer Service Manager to lead the Customer Service organization across Latin America, ensuring best-in-class support and operational excellence.

You will manage a multicultural team, oversee end-to-end Order-to-Cash, and drive SAP-related projects and process transformations in a hybrid role based in Mexico City.

Formación

• 15+ years of experience in Customer Service, Customer Operations, Commercial Operations, or Order-to-Cash within multinational organizations.
• Proven experience in medical devices, healthcare, life sciences, diagnostics, or other highly regulated industries.
• Strong end-to-end Order-to-Cash expertise.
• Experience managing hospital consignment inventory operations.
• Demonstrated success leading multicultural and geographically dispersed teams across Latin America.
• Hands-on experience with SAP and other ERP platforms.
• Excellent stakeholder management and leadership skills.
• Advanced English proficiency is required.

Responsabilidades

• Lead regional Customer Service operations across multiple LATAM markets, ensuring high levels of customer satisfaction and service performance.
• Manage and develop a multicultural team of managers and customer service professionals across the region.
• Drive continuous improvement initiatives focused on customer experience, operational efficiency, and service quality.
• Oversee end-to-end Order-to-Cash processes, including order management, invoicing, billing controls, revenue protection, and issue resolution.
• Lead hospital consignment inventory optimization while ensuring compliance and inventory accuracy.
• Collaborate with Supply Chain, Commercial, Finance, Logistics, Warehousing, and Operations to improve business performance.
• Support SAP implementation, process harmonization, digitalization, and transformation projects.
• Establish, monitor, and improve KPIs related to customer service, order fulfillment, invoice accuracy, and operational effectiveness.
• Ensure compliance with policies and regulations in healthcare and medical devices.
• Report to the Regional Supply Chain Management Director and contribute to regional initiatives.

Conocimientos

Leadership

Stakeholder management

Operations management

Order-to-Cash

Multicultural team leadership

English proficiency

Project management

Strategic thinking

Educación

Bachelor's degree

Master's degree

Herramientas

SAP

Descripción del empleo

Michael Page International México Reclutamiento Especializado S.A. de C.V is seeking a Regional Customer Service Manager to lead the Customer Service organization across Latin America, ensuring best-in-class support and operational excellence.

You will manage a multicultural team, oversee end-to-end Order-to-Cash, and drive SAP-related projects and process transformations in a hybrid role based in Mexico City.