Senior SAP Customer Care Specialist — LATAM

Roquette Laisa España SA; Santiago de Querétaro; On-site; MXN 600,000 - 900,000; Full time

Job summary

Roquette Laisa España SA of Querétaro, MX, seeks a Sr. Customer Care Agent for our LATAM team. You will manage SAP orders, resolve inquiries, and collaborate with Sales, Logistics, and Finance to ensure timely order-to-cash processes across Spanish-speaking LATAM markets.

The role requires fluent Spanish, strong English, and deep knowledge of local market norms. You will also back up other Spanish-speaking countries in the region as needed.

Qualifications

• Minimum 2 years of experience in customer care, preferably in pharma, food, or chemical industries.
• Fluent in Spanish; strong English communication skills.
• Extensive experience with SAP, especially order management, billing, invoicing and customer data.
• Knowledge of Latin American market and local business practices.
• Proactive, detail-oriented, and able to collaborate with cross-functional teams.

Responsibilities

• Create, manage, and monitor sales orders in SAP from order to cash.
• Act as the primary contact for customers, addressing inquiries and resolving issues.
• Coordinate with Sales, Logistics, Supply Chain and Finance to align on orders and billing.
• Resolve order, delivery, and invoicing issues to minimize impact.
• Provide backup support for other Spanish-speaking Latin American countries.

Skills

SAP expertise

Order management

Customer service

Stakeholder collaboration

English proficiency

Spanish fluency

Education

Higher education in Business Administration

Higher education in Logistics

MBA

Languages studies

Tools

SAP sales module

Job description

Roquette Laisa España SA of Querétaro, MX, seeks a Sr. Customer Care Agent for our LATAM team. You will manage SAP orders, resolve inquiries, and collaborate with Sales, Logistics, and Finance to ensure timely order-to-cash processes across Spanish-speaking LATAM markets.

The role requires fluent Spanish, strong English, and deep knowledge of local market norms. You will also back up other Spanish-speaking countries in the region as needed.