LATAM CPFR & Customer Service Lead

Hershey Company; Región Centro; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Hershey Company seeks an experienced supply chain professional to lead LATAM CPFR, translating customer demand and promotional plans into timely replenishment actions. You will collaborate with Sales, Demand Planning and Customer Service to improve in-stock performance and inventory health while building an efficient value chain.

The role requires 3+ years in CPFR/forecasting/replenishment with strong Excel and Power BI skills; SAP knowledge and APICS certification are preferred.

Qualifications

• 3+ years of CPFR, forecasting, replenishment, or related supply chain experience.
• Demonstrated ability to use data and KPIs to improve service, inventory and order-fulfillment outcomes.

Responsibilities

• Integrate CPFR KPIs, customer objectives, marketing calendars and promotional plans into replenishment and forecast recommendations.
• Align forecasts with commercial strategy and customer demand, balancing pull and push approaches to reduce out-of-stocks and excess inventory.
• Optimize replenishment plans by evaluating store and distribution-center inventory, lead times, ordering policies, safety stock and handling requirements.
• Identify and communicate short-term forecast, inventory and order-fulfillment risks; partner across functions to resolve challenges.
• Represent Hershey with customer replenishment and category teams, develop actionable reporting on replenishment metrics.

Skills

CPFR experience

Forecasting

Replenishment

Data analysis

Spanish

Cross-functional collaboration

Education

Bachelor’s degree in Business/Math/Stats/Supply Chain/Operations

Tools

Excel

Power BI

SAP

Job description

Hershey Company seeks an experienced supply chain professional to lead LATAM CPFR, translating customer demand and promotional plans into timely replenishment actions. You will collaborate with Sales, Demand Planning and Customer Service to improve in-stock performance and inventory health while building an efficient value chain.

The role requires 3+ years in CPFR/forecasting/replenishment with strong Excel and Power BI skills; SAP knowledge and APICS certification are preferred.