LATAM Regional HR Service Delivery Lead (Remote)

Globalli; Región Centro; On-site; MXN 1,200,000 - 1,900,000; Full time

Job summary

Globalli is seeking a Regional HR Service Delivery Manager to build and oversee HR service delivery operations across the assigned region. You will ensure client and employee HR tickets are resolved accurately and on time as the company scales.

This role leads the regional team, develops SOPs and a knowledge base, and collaborates with Payroll, Legal, and Risk teams to maintain compliance across country-specific requirements.

Qualifications

• Experience building and scaling regional HR service delivery operations.
• Ability to navigate country-specific HR requirements and regulations.
• Strong communication across payroll, legal, product and risk teams.

Responsibilities

• Serve as regional subject matter expert for HR processes, country-specific requirements and client-specific cases.
• Establish and maintain SOPs, playbooks and a knowledge base to support scalable operations.
• Collaborate with Payroll Operations, Account Management, Product, Legal and Risk & Compliance to enhance HR service delivery.
• Manage client and employee HR tickets and inquiries, ensuring timely resolution and satisfaction.
• Troubleshoot HR service delivery issues across multiple employment models with stakeholders.
• Create and maintain documentation including case-handling guides and SOPs.
• Build and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators.
• Oversee regional HR service ownership and ensure capacity aligns with demand.
• Navigate compliance and apply global/regional rules to cross-border cases.
• Investigate escalations and resolve complex HR cases.
• Maintain audit-ready documentation of processes and compliance.
• Monitor HR legislation changes and communicate impacts to teams.
• Coordinate onboarding of new countries and clients into HR service delivery.
• Engage with local vendors to support compliant regional delivery.
• KPI and SLA management for the region.

Skills

HR service delivery

Cross-functional collaboration

Team building & scaling

Regulatory compliance

Remote work capability

Multilingual: English

Job description

Globalli is seeking a Regional HR Service Delivery Manager to build and oversee HR service delivery operations across the assigned region. You will ensure client and employee HR tickets are resolved accurately and on time as the company scales.

This role leads the regional team, develops SOPs and a knowledge base, and collaborates with Payroll, Legal, and Risk teams to maintain compliance across country-specific requirements.