Remote LATAM Accounting Specialist – Hotel ERP Integrations

Cloudbeds; Ciudad de México; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Remote-first team

Home office stipend

Paid time off

Parental leave

Cloudbeds University courses

Job summary

Cloudbeds, a remote-first hospitality platform, is seeking a Customer Support & Onboarding Specialist - Accounting (Latin America) to guide hotel clients across LATAM through end-to-end accounting configuration, from chart of accounts mapping to tax setup and e-invoicing compliance.

You will work with clients and their accounting teams to translate business processes into Cloudbeds configurations, and collaborate with Product and Engineering to improve workflows while leveraging QuickBooks,

Qualifications

• Five+ years of hands-on accounting or bookkeeping in hospitality.
• Experience configuring integrations between PMS and ERP/accounting software.
• Knowledge of Latin American fiscal and e-invoicing requirements.
• Strong customer-facing English and Spanish communication.

Responsibilities

• Guide Latin American hotel clients through full onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance.
• Translate each customer's business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment.
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance.
• Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets.
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.
• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required

Skills

Bilingual English/Spanish

Customer-facing communication

SaaS platform familiarity

Analytical mindset

Hospitality accounting experience

Tools

QuickBooks

Xero

NetSuite

M3 ERP

Job description

Cloudbeds, a remote-first hospitality platform, is seeking a Customer Support & Onboarding Specialist - Accounting (Latin America) to guide hotel clients across LATAM through end-to-end accounting configuration, from chart of accounts mapping to tax setup and e-invoicing compliance.

You will work with clients and their accounting teams to translate business processes into Cloudbeds configurations, and collaborate with Product and Engineering to improve workflows while leveraging QuickBooks,