Bilingual CSM - Mexico: Drive Renewals & Adoption

Motive; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Motive is seeking a Customer Success Manager for Mexico to ensure customers realize value from our platform, drive adoption, and apply best practices across the lifecycle.

You will own a book of business with renewals, manage adoption and training, maintain high customer health, and collaborate with Sales and Implementations for seamless handoffs. Bilingual Spanish/English required; 2+ years in customer-facing roles; logistics or sales experience a plus.

Formación

• 2+ years in a customer-facing role
• 1+ years as a CSM or equivalent (renewal ownership)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience with accounts in Mexico and US a plus
• Strong relationship-building with clients and key personnel
• Open to feedback and continuous improvement
• Resilient under pressure in a fast-paced environment
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience is a plus

Responsabilidades

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the Motive platform
• Help customers navigate internal processes, including support tickets
• Elevate support issues when needed
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants for a seamless handoff

Conocimientos

Customer-facing

CSM experience

Bilingual English/Spanish

Revenue ownership

Account management

Relationship building

Feedback/continuous improvement

Resilience

Planning & resourcefulness

Product ownership

Logistics experience

Sales experience

Descripción del empleo

Motive is seeking a Customer Success Manager for Mexico to ensure customers realize value from our platform, drive adoption, and apply best practices across the lifecycle.

You will own a book of business with renewals, manage adoption and training, maintain high customer health, and collaborate with Sales and Implementations for seamless handoffs. Bilingual Spanish/English required; 2+ years in customer-facing roles; logistics or sales experience a plus.