Assoc Mgr Customer Service (CPFR Latam)

Hershey Company; Región Centro; Sur place; MXN 480 000 - 720 000; Plein temps

Résumé du poste

The Hershey Company in LATAM seeks an Assoc Mgr Customer Service to lead CPFR across LATAM, translating demand and promotional plans into supply chain actions. You will partner with Sales, Demand Planning and Customer Service to improve in-stock performance, fill rate and inventory health while aligning forecasts with commercial strategy.

Requirements: 3+ years CPFR/demand planning, Bachelor's degree in Business or related, Spanish required, willingness to travel; SAP knowledge and APICS

Qualifications

• 3+ years of CPFR, forecasting, replenishment, or related customer supply chain experience.
• Spanish required; willingness to travel to LATAM markets.
• Bachelor’s degree in Business, Mathematics, Statistics, Supply Chain, Operations or related field.

Responsabilités

• Lead LATAM CPFR model, translate demand and POS insights into replenishment actions.
• Collaborate with Sales, Demand Planning and Customer Service to improve in-stock and fill rate.
• Align forecasts with commercial strategy and customer demand to reduce stockouts.

Connaissances

CPFR

Forecasting

Replenishment

Demand planning

Data analysis

Formation

Bachelor’s degree in Business/Math/Stats/SCMO or related

Outils

Excel

Power BI

SAP

Description du poste

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Assoc Mgr Customer Service (CPFR Latam)

About The Hershey Company

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more.

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.

Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.

The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose.

How will you fit in the big picture?

You will lead the LATAM Collaborative Planning, Forecasting and Replenishment (CPFR) model, translating customer demand, point-of-sale insights and commercial plans into timely supply chain actions. Through data analysis and close partnership with customers, Sales, Demand Planning and Customer Service, you will help improve in-stock performance, fill rate, inventory health and sales while building a more efficient value chain.

What will you do?

• Integrate CPFR KPIs, customer objectives, marketing strategies, promotional calendars, modular execution, sell-in/sell-out, innovation, seasonal activity and discontinuations into replenishment and forecast recommendations.
• Align Hershey forecasts with commercial strategy and customer demand, balancing pull and push approaches to reduce out-of-stocks and excess inventory.
• Optimize replenishment plans by evaluating store and distribution-center inventory, lead times, ordering policies, safety stock and handling requirements.
• Identify and communicate short-term forecast, inventory and order-fulfillment risks; partner across functions to resolve challenges for everyday, seasonal and promotional demand.
• Represent Hershey with customer replenishment and category teams, recommend replenishment-setting changes, and develop actionable reporting on replenishment, days on hand, sell-in, sell-out and in-stock performance.

Experience: 3+ years of relevant experience in CPFR, forecasting, replenishment, customer supply chain, demand planning or a related CPG environment. Demonstrated ability to use data and KPIs to improve service, inventory and order-fulfillment outcomes.

Education:Bachelor’s degree in Business, Mathematics, Statistics, Supply Chain, Operations or a related field, or equivalent experience.

Required capabilities: Strong business acumen; knowledge of supply chain concepts and retail partner systems; advanced Excel and Power BI analytical skills; ability to build relationships across organizational levels and with customers; Spanish required; availability to travel. SAP knowledge and APICS or another supply chain certification are preferred.