Last-Mile Shift Manager - Flexible Hours

Amazon Inc.; Guadalupe; On-site; MXN 480,000 - 720,000; Full time

Job summary

Amazon Logistics Mexico is seeking an On‑the‑Road Shift Manager in Guadalupe, Nuevo León. This role leads a team of Process Assistants and DSPs, ensuring safety, quality, and productivity in last‑mile delivery operations.

You will drive Lean initiatives, train staff, review performance, and adapt to changing volumes, including weekends and night shifts. Fluency in English is required for cross‑border coordination.

Qualifications

• Bachelor’s degree or equivalent required.
• 1+ years of employee and performance management experience.
• 1+ years of experience with performance metrics, process improvement, or Lean techniques.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Review the operational forecast and determine productivity requirements for sort operation.
• Support safety programs to ensure a safe work environment.
• Lead process improvements using Lean tools.
• Train and develop people.
• Implement continuous improvement projects.
• Monitor DSPs staffing, schedules, and performance.
• Ensure on-the-road capacity for deliveries during peak times.
• Pilot new on-site service types such as electric vehicles.
• Conduct performance reviews with DSPs.

Skills

Team leadership

Lean / process improv.

Training & development

Safety programs

English fluency

People management

Change leadership

Education

Bachelor’s degree or equivalent

Job description

Amazon Logistics Mexico is seeking an On‑the‑Road Shift Manager in Guadalupe, Nuevo León. This role leads a team of Process Assistants and DSPs, ensuring safety, quality, and productivity in last‑mile delivery operations.

You will drive Lean initiatives, train staff, review performance, and adapt to changing volumes, including weekends and night shifts. Fluency in English is required for cross‑border coordination.