On The Road Shift Manager, Last Mile Operations

Amazon Inc.; Guadalupe; On-site; MXN 480,000 - 720,000; Full time

Job summary

Amazon Logistics Mexico is seeking an On‑the‑Road Shift Manager in Guadalupe, Nuevo León. This role leads a team of Process Assistants and DSPs, ensuring safety, quality, and productivity in last‑mile delivery operations.

You will drive Lean initiatives, train staff, review performance, and adapt to changing volumes, including weekends and night shifts. Fluency in English is required for cross‑border coordination.

Qualifications

• Bachelor’s degree or equivalent required.
• 1+ years of employee and performance management experience.
• 1+ years of experience with performance metrics, process improvement, or Lean techniques.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Review the operational forecast and determine productivity requirements for sort operation.
• Support safety programs to ensure a safe work environment.
• Lead process improvements using Lean tools.
• Train and develop people.
• Implement continuous improvement projects.
• Monitor DSPs staffing, schedules, and performance.
• Ensure on-the-road capacity for deliveries during peak times.
• Pilot new on-site service types such as electric vehicles.
• Conduct performance reviews with DSPs.

Skills

Team leadership

Lean / process improv.

Training & development

Safety programs

English fluency

People management

Change leadership

Education

Bachelor’s degree or equivalent

Job description

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Supervisory responsibilities

• You will be part of the Amazon Logistics Team, responsible of the day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.
• Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each
• Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.

Job requirements

• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key job responsibilities

• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals
• Support all safety programs to ensure a safe work environment for all associates and DSPs
• Proactively identify and lead process improvement initiatives and Lean tools
• Train and develop people
• Implement Continue Improvement Projects
• Build bonds between all stakeholders and peers
• Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
• Ensure there is on‑the‑road capacity for deliveries including during peak business times
• Help to pilot new service types on‑site, such as electric vehicles and cargo bikes
• Carry out performance reviews with DSPs
• Bachelor’s degree or equivalent
• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• 1+ years of performance metrics, process improvement or lean techniques experience
• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

On the Road Shift Manager, Last Mile Operations Guadalupe, Nuevo León, Mexico