Last-Mile Shift Lead: People & Ops

Amazon Inc.; México; On-site; MXN 450,000 - 650,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Delivery Shift Manager Jr to support last mile operations at a delivery station. The role manages a +20 hourly team, oversees safety metrics, payroll, shifts, vacations, overtime and AMZL OPS metrics.

The role focuses on coaching the PA team, driving efficiency, and fostering a culture of safety and customer obsession. Onsite with rotating shifts and potential overtime.

Qualifications

• High school diploma.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Ensure the team execution to accomplish the business goals.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service - Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

Job description

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Delivery Shift Manager Jr to support last mile operations at a delivery station. The role manages a +20 hourly team, oversees safety metrics, payroll, shifts, vacations, overtime and AMZL OPS metrics.

The role focuses on coaching the PA team, driving efficiency, and fostering a culture of safety and customer obsession. Onsite with rotating shifts and potential overtime.