Delivery Operations Lead — Last-Mile & Lean

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Chihuahua; On-site; MXN 420,000 - 660,000; Full time

Job summary

Amazon is seeking a Delivery Area Manager to lead a team of shift managers and associates at a delivery station, driving safety, quality, and performance. You will train staff, assign duties, and communicate with stakeholders to ensure smooth daily operations across the last-mile network.

The role requires strong people leadership, operational experience, and fluency in English and Spanish, with a flexible shift pattern including weekends and nights. A Bachelor's degree is required.

Qualifications

• 3+ years of employee and performance management experience.
• 6+ years of operational experience.
• Speak, write, and read fluently in English and Spanish at C1 level or above.

Responsibilities

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and management.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, drive continuous improvement and Lean initiatives.

Skills

Employee management

Performance management

Operational experience

Bilingual English/Spanish

Education

Bachelor's degree

Job description

Amazon is seeking a Delivery Area Manager to lead a team of shift managers and associates at a delivery station, driving safety, quality, and performance. You will train staff, assign duties, and communicate with stakeholders to ensure smooth daily operations across the last-mile network.

The role requires strong people leadership, operational experience, and fluency in English and Spanish, with a flexible shift pattern including weekends and nights. A Bachelor's degree is required.