Last Mile Ops Leader — Scale & Delivery Excellence

Amazon; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Amazon is seeking an Area Manager to lead last mile operations in a Delivery Station in Monterrey, Mexico. The role focuses on scaling operations, managing multiple DSP relationships, and driving productivity around a 24/7 operation to meet customer promises.

You will set performance goals, partner with cross-functional teams, and implement lean process improvements to enhance efficiency and service quality across the network.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilidades

• Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data.
• Partnering with the AMZL Delivery Station management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Cross functional coordination and task tracking.
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• Strategic planning and forecasting to appraise performance and problem resolution.

Conocimientos

Leadership

Data analysis

Lean

Educación

Bachelor's degree or equivalent

Herramientas

Lean tools

Descripción del empleo

Amazon is seeking an Area Manager to lead last mile operations in a Delivery Station in Monterrey, Mexico. The role focuses on scaling operations, managing multiple DSP relationships, and driving productivity around a 24/7 operation to meet customer promises.

You will set performance goals, partner with cross-functional teams, and implement lean process improvements to enhance efficiency and service quality across the network.