Delivery Operations Leader - 24/7 Shift Manager

Amazon; Ciudad de México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We seek a Delivery Area Manager to lead a team of shift managers and associates at our delivery station, driving safety, quality and performance.

You will oversee scheduling, training, and coordination with stakeholders, ensuring readiness for peak seasons and evolving operational needs in a fully onsite role with flexible shifts.

Formación

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 3+ years of people management experience.
• Speak, write, and read fluently in English, and have the ability to take direction in English.

Responsabilidades

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Ability to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Conocimientos

People management

Leadership

Performance metrics

English fluency

Educación

Bachelor's degree

Descripción del empleo

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We seek a Delivery Area Manager to lead a team of shift managers and associates at our delivery station, driving safety, quality and performance.

You will oversee scheduling, training, and coordination with stakeholders, ensuring readiness for peak seasons and evolving operational needs in a fully onsite role with flexible shifts.