Shift Area Manager, Last Mile Operations

Amazon; San Andrés Cholula; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Amazon Mexico is seeking a Station Manager based in Puebla to lead the day-to-day delivery station operations, ensuring safety, quality, and customer experience while driving productivity.

You will manage Process Assistants and Delivery Service Providers, implement Lean improvements, and coordinate load planning, route optimization, and training to meet high delivery standards for Amazon orders across the region.

Formación

• Bachelor's degree or equivalent required or 2+ years Amazon experience.
• 2+ years of employee and performance management experience.
• Fluent English language skills in speaking, writing and reading.

Responsabilidades

• Oversee day-to-day delivery station operations and productivity.
• Lead a team of Process Assistants and DSPs with coaching and training.
• Ensure safety, quality control, and adherence to Amazon standards.
• Identify and drive process improvements and Lean initiatives.
• Respond to operational changes and maintain high customer service levels.

Conocimientos

English fluency

People management

Leadership

Problem solving

Educación

Bachelor's degree or equivalent

Herramientas

Kaizen/Lean methods

Excel (Advanced)

Data analysis

Descripción del empleo

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Station Manager with the chance to be based in Puebla, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three Key Areas That You Will Always Focus On Are Safety, Service Quality, Customer Experience, And Productivity Of Your Department. Main Activities Are

• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Supervisory Responsibilities

You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed... innovation has made us the global company that we are today.

Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver's dispatch.

Continual standing and/or walking an average of 5 miles daily.

Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.

A day in the life

The manager is responsible for maintaining safety standards, quality control, and process improvements while handling administrative duties and resolving operational challenges. They must excel in both people management—including coaching, development, and conflict resolution—and operational management, such as load planning and route optimization. Success in this role demands strong leadership abilities, excellent problem-solving skills, and the capacity to make quick decisions in a fast-paced environment, all while ensuring customer satisfaction and maintaining Amazon's high delivery standards.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Kaizen and Lean methodology techniques
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10459049