L2 Production Support Engineer (Java, SQL, Linux)

Encora Inc.; Ciudad de México; Híbrido; MXN 524.475 - 874.126; Jornada completa

Descripción de la vacante

Encora Inc. in Mexico City is looking for a full-time professional with strong skills in Java and Linux for a hybrid role. Responsibilities include investigating client issues, mentoring junior staff, and automating processes to enhance efficiency. The ideal candidate should have a Bachelor's degree in IT or a related field and possess 3-5 years of DevOps experience. Successful candidates will demonstrate excellent communication skills and the ability to work in a fast-paced environment.

Formación

• Must have 3 to 5 years of work experience on SDLC/DevOps.
• Good Linux scripting/development skills.
• Strong analytical and troubleshooting capabilities.

Responsabilidades

• Investigate and drive support resolution for clients.
• Mentor junior team members for issue resolution.
• Develop and mature the SRE strategy for platforms.
• Automate manual processes to improve efficiency.

Conocimientos

Java

Python

Linux

SQL

Problem Solving

Communication skills

Educación

Bachelor’s degree in information technology or related field

Herramientas

Docker

Jenkins

Git

Apache Tomcat

Descripción del empleo

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 3 days a week at the Mexico City office.

ID: 19964

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Work closely with the engineering team to drive resolution of client issues.
• Participate in on-call rotations and respond to incidents as needed.
• Continuously improve processes and systems to increase reliability and reduce risk.
• Influence and suggest improvements on roadmap for enhancing Marquee client experience.
• Create documentation/runbooks and code snippets to share with clients and internal engineering teams

Key criteria

• Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
• Must have a basic knowledge of UI and API integration.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills

Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

• Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.
• 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
• Good Linux Scripting/Development skills – JAVA, Python (any).
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• Knowledge of Devops dependencies – code review, builds, repositories, packages, distribution.
• Knowledge of config management – chef, puppet, ansible and related languages. groovy, go, json, yml, ini (any)
• Strong analytical and troubleshooting capabilities.
• Excellent soft skills & Communication (Verbal and Written).
• Must be willing to work in rotational shifts.
• Ability to Multi task in high paced environment.
• Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have)

• Having worked in environment supporting 10000+ servers a plus.
• Multiple Application Support Experience a plus.
• ITIL and ITSM experience a plus.
• Global clients facing Support team experience a plus.
• Able to work within a Global team, prior experience a plus.
• Prior experience with Financial Institution a plus.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.