JAVA SUPPORT ENGINEER (L2/L3 SUPPORT)

Panthr

Ciudad de México

On-site

MXN 600,000 - 800,000

Full time

45 hours ago

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Job summary

Panthr is seeking an experienced Java Support Engineer to join our application support team in an L2/L3 capacity. The role focuses on Java 8/17, Unix/Linux, SQL, and proactive production support.

You will analyze and resolve issues, automate manual processes, and collaborate with development, management, users, and stakeholders to improve reliability, performance, and incident management in a fast-paced production environment.

Qualifications

6-10 years of experience in L2/L3 application support or similar production support role.
Strong hands-on experience with Java 8 and/or Java 17.
Strong knowledge of Unix/Linux environments and command-line troubleshooting.
Good working knowledge of SQL and relational databases.
Strong coding and debugging capabilities.
Experience troubleshooting and resolving production issues in a structured and proactive manner.
Understanding of object-oriented programming concepts.
Experience working with development teams on defect resolution and root-cause analysis.
Familiarity with incident, problem, and escalation management processes.
Excellent written and verbal communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders.
A strong sense of ownership, urgency, and accountability.
A mindset focused on automation, continuous improvement, reliability, and operational excellence.

Responsibilities

Provide L2/L3 application support for production systems, maintaining a proactive approach to monitoring, troubleshooting, and issue resolution.
Analyze, debug, and resolve complex application and technical issues using strong Java, Unix/Linux, and SQL skills.
Develop and enhance Site Reliability Engineering (SRE) practices to improve system scalability, reliability, availability, and performance.
Investigate production incidents, assess business impact, manage incidents through resolution, and communicate effectively with users and stakeholders.
Escalate complex issues to development and management teams with clear technical analysis and supporting information.
Work closely with development teams to identify root causes, resolve recurring issues, and drive application improvements and transformation initiatives.
Raise and manage incident and problem tickets, ensuring appropriate documentation, ownership, and follow-through.
Automate repetitive and manual support processes to improve operational efficiency and reduce human intervention.
Write and maintain code, scripts, and technical solutions when required to troubleshoot or resolve production issues.
Create and maintain technical documentation, runbooks, knowledge articles, and code snippets to support issue resolution and knowledge sharing.
Collaborate with cross-functional teams to improve support processes, system stability, and overall application performance.
Demonstrate strong ownership and accountability for production issues from initial investigation through resolution.

Skills

Java 8/17

Unix/Linux

SQL

Coding & Debugging

Production Incident Troubleshooting

Automation

Job description

Our client is a leading global financial services organization with a strong presence across international markets and a significant technology footprint.

The organization operates large-scale, business-critical technology platforms that support complex financial services operations. Its technology teams work across application development, production support, engineering, reliability, automation, and digital transformation.

About The Role

We are looking for an experienced Java Support Engineer to join our application support team in an L2/L3 capacity. The ideal candidate will have strong hands-on experience with Java 8/17, Unix/Linux, SQL, coding, and application troubleshooting, along with a proactive approach to production support.

In this role, you will be responsible for analyzing and resolving application issues, supporting the reliability and performance of critical systems, automating manual processes, and working closely with development, management, users, and other stakeholders.

The successful candidate will be comfortable working in a fast-paced production environment, diagnosing complex technical issues, writing code when required, and driving issues through to resolution.

Your Responsibilities

Provide L2/L3 application support for production systems, maintaining a proactive approach to monitoring, troubleshooting, and issue resolution.
Analyze, debug, and resolve complex application and technical issues using strong Java, Unix/Linux, and SQL skills.
Develop and enhance Site Reliability Engineering (SRE) practices to improve system scalability, reliability, availability, and performance.
Investigate production incidents, assess business impact, manage incidents through resolution, and communicate effectively with users and stakeholders.
Escalate complex issues to development and management teams with clear technical analysis and supporting information.
Work closely with development teams to identify root causes, resolve recurring issues, and drive application improvements and transformation initiatives.
Raise and manage incident and problem tickets, ensuring appropriate documentation, ownership, and follow-through.
Automate repetitive and manual support processes to improve operational efficiency and reduce human intervention.
Write and maintain code, scripts, and technical solutions when required to troubleshoot or resolve production issues.
Create and maintain technical documentation, runbooks, knowledge articles, and code snippets to support issue resolution and knowledge sharing.
Collaborate with cross-functional teams to improve support processes, system stability, and overall application performance.
Demonstrate strong ownership and accountability for production issues from initial investigation through resolution.

About You

You are an experienced application support professional who enjoys troubleshooting complex technical problems and working in a production environment. You combine strong development skills with a solid understanding of application support, incident management, and system reliability.

6-10 years of experience in L2/L3 application support or a similar production support role.
Strong hands-on experience with Java 8 and/or Java 17.
Strong knowledge of Unix/Linux environments and command-line troubleshooting.
Good working knowledge of SQL and relational databases.
Strong coding and debugging capabilities.
Experience troubleshooting and resolving production issues in a structured and proactive manner.
Understanding of object-oriented programming concepts.
Experience working with development teams on defect resolution and root-cause analysis.
Familiarity with incident, problem, and escalation management processes.
Excellent written and verbal communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders.
A strong sense of ownership, urgency, and accountability.
A mindset focused on automation, continuous improvement, reliability, and operational excellence.

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