Sr Software Support Engineer

Toshiba Global Commerce Solutions; Región Centro; Vor Ort; MXN 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Life insurance

Major medical expenses with dental and

Vision coverage

Savings fund for employees

Pension plan

Grocery coupons

Christmas bonus days

12 days vacation + 6 floating days

Zusammenfassung

Toshiba Global Commerce Solutions (TGCS) in Mexico is seeking an L3 support software engineer to join the ELERA TM Commerce platform team. You will be the final escalation point, working with L2 and other engineers to diagnose and fix production issues, while documenting designs and functional changes.

You will develop application software, analyze vulnerabilities, and contribute to service improvements. The role involves collaborating with international customers and stakeholders to ensure

Qualifikationen

• 8+ years of professional experience in software development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Experience communicating at different technical levels, from architects to end users.
• English: Fluent (B2 at least)

Aufgaben

• Final escalation point responsible for resolving field issues.
• Troubleshoot and resolve production incidents.
• Write functional and design documents.
• Develop application software.
• Analyze vulnerabilities and oversee service improvement.
• Coordinate with L2 and other teams for root-cause analysis and fixes.

Kenntnisse

Java development

Spring / SpringBoot

Docker

MongoDB

Selenium/Cucumber

Jenkins

Cloud platforms

English (Fluent)

Root cause analysis

Mentoring juniors

Web applications

Git

Maven

Ausbildung

8+ years software development experience

Tools

Git

Maven

Docker

Selenium

Jobbeschreibung

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA TM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Basic qualifications

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues
• At least 8 years of professional experience in Software Development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
• English: Fluent (B2 at least)

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
• Operating Systems: Linux & Windows.
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.