L3 Production Support Engineers - 2832

Xideral; Región Centro; A distancia; MXN 540.000 - 780.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive Salary

Premium Benefits

Performance bonuses

Medical insurance

Descripción de la vacante

Xideral is seeking an experienced L3 Production Support Engineer to join our remote delivery teams supporting Guadalajara and Mexico City projects. The role focuses on advanced production support, RCA, code fixes, and ensuring application stability for Java-based platforms.

Ideal candidates have 3+ years in L3 production support, strong Core Java and SQL skills, and experience with Splunk, Git, ServiceNow, and AWS. Fluency in English and Mexico residency are required.

Formación

• 3+ years in L3 production support.
• Bachelor's degree or higher.
• Fluent in English and Mexico residency.

Responsabilidades

• Provide L3 production support and resolve complex production issues.
• Troubleshoot incidents, implement code fixes, and test thoroughly.
• Support Java applications and production servers on cutting-edge platforms.
• Perform Root Cause Analysis and implement corrective actions.
• Collaborate with development teams to improve stability and performance.
• Develop new functionalities to support evolving requirements.
• Automate provisioning and access management processes.
• Participate in design discussions and continuous delivery initiatives.

Conocimientos

L3 Production Support

Java

SQL

Strong English

Educación

Bachelor's degree or higher

Herramientas

Splunk

Git

ServiceNow

AWS

Descripción del empleo

Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.

Key Responsibilities:

• Provide L3 production support and resolve complex production issues through detailed analysis.

• Troubleshoot incidents, implement code fixes, and perform rigorous testing.

• Support Java applications and production servers running on cutting-edge platforms.

• Perform Root Cause Analysis (RCA) and implement corrective actions.

• Collaborate with development teams to improve application stability and performance.

• Develop new functionalities that support evolving business requirements.

• Automate provisioning and access management processes.

• Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.

• Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:

With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:

• Strong hands-on experience with Core Java

• Experience working on Java technology stack projects

• Strong knowledge of SQL

• Experience with Splunk for debugging and log analysis

• Experience with Git

• Hands-on experience with ServiceNow and workflow processes

• Experience with AWS (preferred)

• Experience performing L3 Production Support

• Ability to successfully complete a CoderPad coding assessment

Qualifications:

• Bachelor's degree or higher.

• 6–9 years of overall software development experience.

• Fluent in English (Advanced – C1/C2).

• Strong communication, leadership, teamwork, empathy, and commitment.

• Understanding of Agile methodologies is a plus.

• AWS Certification is an advantage.

Location & Schedule:

• Remote position.

• Preferred candidates located in Guadalajara or Mexico City

• Monday to Friday, 09:00 – 18:00.

• Advanced English skills are mandatory.

• Only candidates currently residing in Mexico will be considered.

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.