Key Account Manager

Hirschvogel Holding GmbH; Santiago de Querétaro; On-site; MXN 600,000 - 1,000,000; Full time

Job summary

Hirschvogel Holding GmbH in Querétaro, MX is seeking a strategic Key Account Manager (KAM) to develop and grow relationships with key automotive customers. You will coordinate cross-functional teams to deliver value, manage escalations, and drive revenue growth through informed account planning.

The ideal candidate has 3–5 years in sales or account management within the automotive industry, with strong communication and negotiation skills and a track record of meeting targets.

Qualifications

• Bachelor's degree in Business-related field.
• Strong account management and sales experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple stakeholders and complex customer environments.
• Results-oriented with analytical and problem-solving capabilities.

Responsibilities

• Manage and grow relationships with assigned key accounts.
• Serve as the primary contact for customer needs and escalations.
• Identify growth opportunities including cross-sell and upsell.
• Develop account plans and execute strategies to hit revenue targets.
• Coordinate with internal teams to ensure successful outcomes.
• Monitor satisfaction, performance, and contractual commitments.
• Conduct regular business reviews and provide strategic advice.

Skills

Account management

Sales

Relationship-building

Communication

Negotiation

Presentation skills

Stakeholder management

Analytical thinking

Education

Bachelor's degree in International Business, International Trade, Marketing, Business Administration, or related field

Job description

Position Objective:

AKey Account Manager (KAM) is responsible for developing and maintaining strategic relationships with key customers to drive revenue growth, customer satisfaction, and long-term business success.

Key Responsibilities:

• Manage and grow relationships with assigned key accounts.
• Act as the primary point of contact for customer business needs and escalations.
• Identify growth opportunities, including cross-sell and upsell opportunities.
• Develop account plans and execute strategies to achieve revenue and profitability targets.
• Coordinate with internal teams (sales, delivery, support, product, and operations) to ensure successful customer outcomes.
• Monitor customer satisfaction, business performance, and contractual commitments.
• Conduct regular business reviews and provide strategic advice to customers.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Strong account management, sales, and relationship-building experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple stakeholders and complex customer environments.
• Results-oriented with strong analytical and problem-solving capabilities.

Success Measures:

• Revenue growth within assigned accounts.
• Customer satisfaction and retention.
• Expansion of customer partnerships.
• Achievement of sales and business objectives.

  Your Profile:

  Education Requirement

  • Bachelor's degree in International Business, International Trade, Marketing, Business Administration, or a related field.

  Required Experience

  • Minimum 3–5 years of experience in Sales, Business Development, or Account Management.
  • Proven experience managing and developing relationships with customers in the automotive industry.
  • Experience identifying business opportunities, negotiating commercial agreements, and achieving sales targets.
  • Strong understanding of automotive manufacturing processes, OEMs, Tier 1, and Tier 2 suppliers.
  • Experience coordinating cross-functional teams to support customer requirements and business growth.
  • Proficiency in customer relationship management (CRM) systems and sales reporting tools.
  • Experience in B2B sales within a manufacturing environment is preferred.

  Language Skills

  • Advanced English (written, spoken, and presentation skills)