Junior Sales Support

SoftwareOne; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health and well-being programs

Learning and career development

Performance-based incentives

Flexible and hybrid work models

Job summary

SoftwareOne is seeking a Junior Sales Support in Ciudad de Mexico to join a global technology company supporting customers across NORAM, LATAM, and international markets. You will process customer orders, coordinate with internal teams, and ensure accurate, timely delivery while maintaining high service levels.

Recent graduates with English proficiency and strong attention to detail will thrive in this role, which offers full-time hours, hybrid work options, and a path to grow within a dynamic,

Qualifications

• Recent graduates from International Relations or related fields.
• Experience in order management, customer service or sales support is preferred.
• English language proficiency at an intermediate level or higher.
• Strong attention to detail and organizational skills.

Responsibilities

• Process customer orders accurately from intake to delivery.
• Collaborate with customers and cross-functional teams to gather information and resolve issues.
• Ensure compliance, accuracy and timely completion of activities.
• Monitor pending transactions, manage approvals, and escalate risks or delays.
• Provide post-sales support and timely updates to customers.

Skills

Order basics

Customer service basics

Sales support basics

Education

Recent graduates from International Relations/International Business or related fields

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you'll have the opportunity to grow, explore new possibilities, and build a career that is uniquely yours, while helping shape what's next in technology.

Junior Sales Support

SoftwareOne

Scope: Full-time | Software & Cloud Delivery | Location: Ciudad de Mexico

• Do you enjoy working with customers while ensuring every order is processed accurately and on time?
• Are you a recent University graduate and would like to build a career in a global technology company supporting customers across NORAM, LATAM, and other international markets?

As an Junior Sales Support, you will play a key role in processing customer orders and supporting post-sales activities throughout the order lifecycle. You will collaborate closely with customers and internal teams to ensure orders are completed accurately, issues are resolved efficiently, and customers receive an exceptional experience after the sale.

What you will do:

• Process customer orders accurately and efficiently from order intake through delivery.
• Collaborate with customers and cross-functional teams to gather information, resolve issues, and ensure smooth order execution.
• Maintain high quality standards, ensuring accuracy, compliance, and timely completion of all activities.
• Monitor pending transactions, manage approvals, and elevate risks or delays when necessary.
• Deliver an exceptional customer experience by managing after-sales inquiries, resolving post-sales issues, and providing timely updates through resolution.

What we need to see from you

• Recent graduates from International Relations, International Business, or related careers.
• Basic knowledge in Order Management, Customer Service, Sales Support, Customer Support, or similar operational/customer-facing roles.
• Basic experience managing orders, documentation, customer requests, or administrative/commercial processes.
• Intermediate to advanced English level required, with confidence communicating with global stakeholders.
• Strong attention to detail and organizational skills.
• Customer-focused mindset with a service-oriented approach.
• Ability to manage multiple priorities and collaborate effectively across teams.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well-being programs.
• Continuous learning and career development.
• Performance-based incentives.
• Flexible and hybrid work models.

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.